A:AnswerHi there,
Yes the glass top strong enough for pressure canning.
First, when canning, never drag the pot across the surface of the cooktop. Even if the pot is very heavy and full of water, always lift it straight up, as dragging it can damage the cooktop’s surface.
We have tested weights up to 65 pounds, which should be sufficient for most canning needs. However, there isn’t a strict limit on how heavy a canning pot can be. The key consideration is that the heavier the pot, the more likely you are to accidentally drag it across the surface instead of lifting it properly. Be mindful of your strength.
Always use pots with a completely flat and smooth bottom. The pot should not have ridges or any uneven features. If the bottom is not flat, it will be harder for the pot to heat up, and the contents may not reach a full boil. Additionally, it could cause damage to the cooktop.
Please see the link for more details.
Canning on your Samsung cooktop
https://www.samsung.com/us/support/answer/ANS00085246/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147701312) to help our team gather your information.
Have a great day.
^Charles
A:AnswerGreetings,
The standard range dimensions are approximately 30 inches wide, 27-29 inches deep, and 36 inches tall.
Yes, this model meets the standard size for a range with a width of 29 15/16 inches and a depth of 28 11/16 inches. The height is slightly higher than a customer's height of 46 5/16-27 1/16 inches (adjustable).
Samsung offers ranges in various sizes ranging from 24 to 30 inches in width. We shared our link below for your reference.
Samsung All Ranges
https://www.samsung.com/us/home-appliances/ranges/all-ranges/
If you have further questions or inquiries, these are the platforms on which you can reach us:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147531541) to help our team pull up your information when you message us.
Thank you.
-Kimberly
A:AnswerHello Irvin,
This range model weighs 148 lbs.
If you have further questions or inquiries, these are the platforms on which you can reach us:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147531492) to help our team pull up your information when you message us.
Thank you.
-Kimberly
A:AnswerDear valued Bestbuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check if they can accommodate your request when installing the range.
Have a great day.
-Ernest-
A:AnswerHi Jm,
Yes, this Samsung range model has a lockout feature for its oven. To activate/deactivate the lock, please turn to page 27 of this model's user manual link shared below.
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
Should you have additional questions, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147386797 to help our team pull up your information.
Leo
A:AnswerGreetings!
No, the stove/cooktop of this Samsung range model cannot be turned off remotely; however, monitoring is possible. The feature (Smart Control) can disable the oven.
I have shared the user manual link below of this Samsung range model. Please turn to pages 37 - 38 for using the Smart Control Feature.
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
Should you have additional questions, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147386861 to help our team pull up your information.
Leo
A:AnswerHi there,
We know how important an oven light is. The oven light is a standard 40-watt appliance bulb.
Please see the "Changing the oven light" section on page 52 of the user's manual for reference.
Manual
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
To check the availability and compatibility of your range's oven light, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Have a great day.
^Aloe
A:AnswerYes, Linda, the range has a self-cleaning option. You can click the link below and see pages 43–46 (self-cleaning) for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
Have a great day,
-Ernest-
A:AnswerGreetings,
The serial number is located with the model number of the range. You can click the link below and select "How to find my model number" and choose "Home appliance" then "Range" to get the serial number.
How to find my model number:
https://www.samsung.com/us/support/#find-codes
Have a great day,
-Ernest-
A:AnswerHi Tracey,
We are glad to provide the dimension (height) of the control panel on this Samsung range model.
The height of the control panel from the cooktop is 10 3/16 inches.
Leo
A:AnswerHi Sally,
Congratulations on your new Electric Range. We are glad to share where you can get an online copy of your user manual.
Below is the link for the user manual of this range model.
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146703972 to help our team pull up your information.
Leo
A:AnswerHi there,
No, a wok pan is not a recommended cookware. Here is a link to help you with what cookware to use with a glass cooktop.
Samsung cooktop cookware breakdown.
https://www.samsung.com/us/support/answer/ANS00045483/
Have a great day.
^Aloe
A:AnswerHi there,
Yes, the depth of 28 11/16" includes the door handle.
Please see the "Installation Specifications" on page 2 of the spec sheet as the illustration reference.
Spec sheet
https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/pdp-spec-sheet/NE63A6511SS_V4.pdf
Have a great day.
^Aloe
