A:AnswerHi Cwatson,
Excellent question it is important to know the capabilities of our home appliances, especially your Oven. Indeed, you can use an oven liner for your convenience. Just a reminder to please not use it under self-clean cause it might melt the liner under extreme heat.
Thank you for choosing Samsung. Have a great day.
-Trisha-
A:AnswerThanks so much for asking, Bob! While this model does have a fingerprint resistant coating, it is possible some fingerprints may show up. However, I also have this link (https://bit.ly/3k54rtD) that has some great tips on how to keep your range looking it's best. ^Jecca
A:AnswerGreetings!
Thank you for sharing what’s happening with your range. While everything appears normal on the display, we understand how the sounds you're hearing could be unexpected. Let us help clarify.
Radiant elements are designed with a built-in limiter that causes them to cycle on and off—even at the highest heat setting. This cycling is normal and helps protect the glass cooktop from overheating.
To better understand the sounds your range may make during normal operation, we’ve included a helpful Samsung article below:
Samsung cooktop and range sounds and operational noises:
https://www.samsung.com/us/support/troubleshooting/TSG01110180/
Should you need more assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150962752 to help our team pull up your information.
Leo
A:AnswerHi Rose,
We understand how important it is to keep your appliance performing at its best, and we're here to assist you.
I've shared the website of our authorized distributor for parts and accessories below. Please visit the site to check compatibility and availability for the ceramic cooktop that fits your range model.
Samsung Parts:
https://samsungparts.com/pages/supports
Leo
A:AnswerHi there,
Yes, you can; however, it is not recommended as one of the air fry cooking options. You can refer to the link below and check pages 36-37 (Air Fry cooking guide) for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/202405/20240508152905550/01._IB_FULL_NE5000A_NE63A6711_EN.pdf
Have a great day,
-Ernest-
A:AnswerNo, Paul, the cooktop is not scratch-proof; however, we do have a clean and care guide for keeping the cooktop in its pristine condition. You can check out the link below for reference.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Have a great day,
-Ernest-
A:AnswerYes, Randy, you can use a Cast Iron Skillet on the cooktop. You can use the link below to learn more about the compatible cookware for the range cooktop.
Samsung cooktop cookware breakdown:
https://www.samsung.com/us/support/answer/ANS00045483/
Have a great day,
-Ernest-
A:AnswerI asked about doing this when I bought the range and the staff at Best Buy said not to bother. Just be careful with putting things on the top. So far it's been fine.
A:AnswerHi there,
Here are links to help you clean the range. Please see each section, watch the full video, follow the steps, and click the hyperlinks for further assistance.
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00049011/
Have a great day.
^Aloe
A:AnswerThere’s a Samsung app you can get where you can turn off the unit from your phone. Basically from the app you can also preheat, turn on the light, put it on any mode setting it has. Also it has a self cleaning mode and when it is on the door locks.
When the cook time is ready, the oven turns off by itself too. It’s pretty cool.
