A:AnswerHi Mom!
Thank you for reaching out to us. I appreciate your interest in our product, specifically the Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless steel. I understand you want to know where you can download the user manual.
You may visit our website, click on the "Support" tab, and click "Download" under the user manual: https://www.samsung.com/us/home-appliances/ranges/electric/6-3-cu-ft-smart-freestanding-electric-range-with-no-preheat-air-fry-convection-griddle-in-stainless-steel-ne63a6711ss-aa/#support.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144705877
Have a great day.
Melardo
A:AnswerHi dee,
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless steel.
The oven dimensions can be found below.
Height: 22 7/16 inches
Width: 24 13/16 inches
Depth: 19 3/4 inches
I have shared the user manual link below. Please access the link to learn more about the features and functions of the range.
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144667006
Leo
A:AnswerGreetings,
Thank you for reaching us about the Samsung range. We apologize for the inconvenience of having a test error code.
I will provide you with a link that indicates the meaning of the test error code on your Samsung range.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001948/.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung!
Ticket number: 1144631897
^Rainly
A:AnswerIt is a short clean cycle, 20 minutes, using water and steam to soften and clean the oven and allow for no need of chemicals or thick smoke. It can e run every day to help keep it looking like new.
A:AnswerHello Pat,
Thank you for reaching out and raising your question about the Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with Wi-Fi, No-Preheat Air Fry, and Griddle - Stainless steel. I understand you want to know if the oven is all-electric or does it has to be hooked up to a gas line. We are here to help.
To answer your question, this unit is all-electric.
You may refer to this link https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/electric-ranges/ne63a6711ss-aa/NE63A6711SS_V4.pdf to know more about the specifications of the product.
You can also check this link https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf for the user's manual and go to pages 28-43 on how to operate the oven.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144354200.
-Noraina
A:AnswerHi Steve,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless steel.
The "double A" at the end of the model number identifies where the home appliance was manufactured; in this case, AA is for United States. The region helps you understand or know the warranty coverage of the home appliance.
This range is a convection model. I have included the user manual link below. Please click on the link to learn the features of the range.
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144305213
Leo
A:AnswerI'm happy to help with this, Janarama! First, here is a link (https://bit.ly/3sDd9nD) to the full user manual for this model. Pages 42 and 43 have detailed information on how to use the Sabbath mode feature. ^Jecca
A:AnswerHi there,SMcLean! We'd like to speak with you directly about this to determine the best resolution. If you'd like, please reference ticket number Hi there,SMcLean! We'd like to speak with you directly about this to determine the best resolution. If you'd like, please reference ticket number 1144046212, and reach out to us through either: Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca, and reach out to us through either: Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
A:AnswerHi there, Sam! I'd like to help with this. It is normal for the oven to emit odors during the first use. However, I can also provide this link (https://bit.ly/3Axp87w) to some additional information about different things you may smell from the oven. ^Jecca
A:AnswerWe're here to answer all your random questions! This model primarily makes short beep sounds. These occur when any of the buttons on the control panel are pressed, when the oven has reached the set temperature, and when a timer has ended. This model also has an option to turn these sounds off. You can find instructions on how to turn the sounds off on page 42 of the user manual (https://bit.ly/3sDd9nD). ^Jecca
A:AnswerThanks so much for asking, Liza! I can provide the full interior dimensions of the oven compartment, which are listed as: 24 13/16" W x 22 7/16" H x 19 3/4" D. ^Jecca