A:AnswerThe griddle can be removed to use the two left burners. The griddle is sized to fit properly on the two burners and the area between the burners can also be heated. It is not recommended to use a different griddle
A:AnswerHi Calvin,
This range model has different minimum temperature settings depending on your selected mode. You can check the link below and see page 30 (Minimum and maximum settings) for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250214163936292/O_IB_FULL_NE5000A_NE63A6711_EN.pdf
Have a great day,
-Ernest-
A:AnswerHi Chelsea,
No, you don't have to connect the range to Wi-Fi to make it work.
Below are links to help you with the range. Please follow the steps and click the hyperlinks for further assistance.
Samsung range, oven, or cooktop will not turn or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed.
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Have a great day.
^Aloe
A:AnswerI'm glad you asked, linda! This link (https://bit.ly/3jYiWPK) has detailed information on the best ways to clean and care for your cooktop. ^Jecca
A:AnswerHey Q! I have this link (https://bit.ly/3ds0g6S) to the user manual for this model. Page 23 has a diagram of the layout of the cooktop, with all the features labelled. ^Jecca
A:AnswerHi Aphy,
We appreciate your question about the griddle of the range.
The Cast iron griddle has a non-stick coating which is the same family as Teflon. At this point, we do not have the exact composition of the non-stick coating.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144913770 and it will help our team pull up your information.
Leo
A:AnswerHello Sean,
Thank you for reaching out and inquiring about our Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry, and Griddle - Black stainless steel. Did you want to know the height at the cooking surface of the range?
Let me provide you with the product specifications and dimensions of our range.
Product Dimensions & Weight (WxHxD) Oven Interior Dimensions: 2413/16" x 227 /16" x 193 /4" Outside Net Dimensions: 2915/16" x 465 /16-471 /16" (Adjustable) x 2811/16" Weight: 164 lbs
47" is the overall height including the monitor.
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
https://content.syndigo.com/asset/4374f0d9-4c71-4a10-a979-30afa2005800/original.pdf
If you need further assistance you may reach us via the following options.
We look forward to doing business with you again. Have a great day!
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144267244
Thank you for choosing Samsung.
^Ross
A:AnswerHi there Jewels! I've got just what you need. This link (https://bit.ly/3G21cfr) will take you to our guide on cookware. This guide has tons of information about what types of cookware to use, as well as tips for using them. ^Jecca
A:AnswerI'm so glad you asked, Jack! I have this link (https://bit.ly/3ndriVP) to our guide on how to clean the cooktop. It has a section specifically regarding the griddle and other attachments. ^Jecca
A:AnswerI'm happy to help with this, Quincy! First, here's a link (https://bit.ly/3gMTgEl) to the user manual for this model. Page 29 has step by step instructions on how to set the clock. ^Jecca
A:AnswerConvection is when there is a fan that circulates hot air inside the oven. This results in a much more even bake, and can be used to air-fry food as well!
