A:AnswerHi Rosie,
Thank you for considering our Samsung range.
This Samsung range features a built-in Bread Proof function, which provides a consistently warm and controlled environment to support optimal dough rising. To use this feature, place your prepared dough in an oven-safe container, close the oven door, select Bread Proof on the control panel, and press Start. The oven will maintain the ideal low temperature for proofing, and you may stop the cycle at any time once the dough has risen to your preference.
For more details, visit:
https://www.samsung.com/us/support/troubleshoot/TSG10002525/
Please keep this reference number for your records: 1152328155.
We appreciate you reaching out, and Samsung truly values your continued support.
Glaiza
Samsung Care
A:AnswerHi 3435,
We value your interest in your Samsung range.
This model features durable, adjustable oven racks designed to support flexible cooking arrangements for everyday baking and roasting.
If a gliding (roll‑out) oven rack is a feature you’re considering, the Samsung range model NX58K7850SS is a comparable alternative that includes a built‑in gliding rack for smoother access when placing or removing heavier cookware.
You can review the full specifications, including its gliding rack feature, using the link below:
https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/freestanding/pd/nx58k7850ss/NX58K7850_030416.pdf
Please keep this reference number for your records: 1152320756.
Thank you for your continued interest in Samsung products.
Glaiza
Samsung Care
A:AnswerHi Tamara,
There are no exact measurements from bottom to glasstop; however, the total height of the range is 46 5/16 inches (adjustable). Below is the link to the spec sheet; kindly go to page 2 to learn more about refrigerator dimensions.
Spec sheet.
https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/pdp-spec-sheet/NE63A6311SS_V4.pdf
Have a great day!
-Ricardo
A:AnswerGreetings!
No, this Samsung range model is not available in white. It comes in two finishes: stainless steel (model NE63A6311SS) and black stainless steel (model NE63A6311SG).
Leo
A:AnswerHi Lyn,
Please see page 27 of the user manual for steps on how to set the clock.
https://downloadcenter.samsung.com/content/UM/202502/20250214161028140/O_01._IB_HTML_NE5000A_NE63A6311_AA-05_EN.pdf
^Rodel
A:AnswerHi there,
Please see each section, watch the full video, follow the steps, and click the hyperlinks for further help.
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Have a great day.
^Aloe
A:AnswerHi there,
Unusual sounds from our appliances can be concerning. Let us help you with the range.
Here is a link to help you with the range noise. Please see the "Clicking or cracking" section, play the sound, follow the steps, and click the hyperlinks for further help.
Samsung cooktop and range sounds and operational noises.
https://www.samsung.com/us/support/troubleshooting/TSG01110180/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147572271) to help our team pull up your information.
Have a great day.
^Aloe
A:AnswerNo, Aj, this range model does not come with a griddle. You can check the link below to learn more about what's in the box with the range.
Overview and what's included:
https://www.samsung.com/us/support/troubleshooting/TSG01212842/
Have a great day,
-Ernest-
A:AnswerYes, Jake, the glass cooktop of this range model can be replaced if necessary. The link below explains the range's warranty coverage.
Warranty:
https://www.samsung.com/us/support/service/warranty/NE63A6311SS/AA/
Have a great day,
-Ernest-
A:AnswerHi there,
We would like to assist you further with your concern. Kindly let us know more about the range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147419680) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
A:AnswerYes, Gary, this electric range comes with an anti-tip device to install. For reference, check the link below and see page 6 (Installing the Anti-tip device).
Installation manual:
https://downloadcenter.samsung.com/content/EM/202212/20221227112152511/Install_NE63A6711_DG68-01359A-00_EN-MES_210104.pdf
Have a great day,
-Ernest-