A:AnswerHi there,
The cooling fan automatically runs for a certain amount of time after cooking
is complete to help the range cool down and prevent it from overheating.
Have a great day,
-Ernest-
A:AnswerHi Todd,
Self-Clean deep cleans by heating to a high temperature to burn off grease and food residue. For easier cleanup in 20 minutes, use Steam Clean.
Thank you and have a great day!
-Ricardo
A:AnswerHi Maria,
You can find the serial number behind the right side or left side of the drawer or underneath the controls.
Here is a link where you can find the possible location of the serial number: https://www.samsung.com/us/support/#find-codes
Click on the "How to find my model number" option, then choose "Home Appliances" on the Category drop-down and "Ranges" on the Type drop-down and check each location in the range where the serial number may be located.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147083385 to help our team pull up your information.
Have a great day.
^Aloe
A:AnswerHi MikeW,
Here is a link to help you with the oven door. Please follow the steps and click the hyperlinks for further help.
Oven door is locked.
https://www.samsung.com/us/support/troubleshooting/TSG01001957/
Have a great day.
^Aloe
A:AnswerHi there,
No, it's not normal for the air fryer to smoke bad every time you use it. Let us help you with the range.
Please see the "Odors or smoke during normal use" section, follow the steps, and click the hyperlink for further assistance.
Odor or smoke from Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
Also, to ensure you use air fry mode correctly, please see each section, follow the steps, and click the hyperlinks for further help.
Use Air Fry mode on your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00088063/
Have a great day.
^Aloe
A:AnswerHi Fred,
The steam cleaning function is used for light cleaning. To take advantage of the steam clean function, simply pour a cup of water approximately 10 oz. (300 ml) (not distilled) in the bottom of the oven.
I have shared the manual so you can learn more about the steam-cleaning feature. Please read pages 52-53 for further information.
User manual:
https://downloadcenter.samsung.com/content/UM/202401/20240112151957904/O_01._NE63A6751_AA_EN.pdf
Have a great!
Chrystel
A:AnswerHi there,
All we want is for the betterment of your cooking experience. Let's help you with this.
To purchase the compatible needed parts or accessories for this range, you may reach out to our Samsung Parts Team to order the parts needed for your fridge at (800) 627-4368. Available from Mon - Fri between 9:00 a.m.-6:30 p.m. EST. They can check the available parts or accessories you wish to order.
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146981616, to help our team pull up your information.
Have a great day!
^Chrystel
A:AnswerHi Linda,
Yes, corning ware or glassware can be used on the cooktop of this Samsung range model. We do not recommend using glass as a cooking ware since it may scratch the surface.
I have shared this model's user manual link below. Please turn to pages 26 - 27 for a quick guide to using the proper cookware and choosing the proper cookware for the cooktop.
https://downloadcenter.samsung.com/content/UM/202401/20240112151957904/O_01._NE63A6751_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146798206 to help our team pull up your information.
Leo
A:AnswerGreetings!
We are happy to provide insight into your question about the finish or color of this Samsung range model.
The black stainless steel finish's main difference from other black finishes is how glossy or gleaming it is compared to a matte black finish. If you don't mind this main difference, this Samsung range will match your other appliances.
We would love to speak with you in more detail about this, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Leo
A:AnswerHello there,
The range must be connected to a dedicated, properly grounded branch circuit with a 40 amp or larger circuit breaker and supplied with the correct voltage and frequency.
Please see page 4 under the "Specified rating of power-supply-cord kit and circuit protection " section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/EM/202212/20221227112152511/Install_NE63A6711_DG68-01359A-00_EN-MES_210104.pdf
Have a great day.
^Camille
A:AnswerLynn, the shipping dimension of the electric range would be 33 1/16 inches in width by 50 9/16 inches in height by 30 5/16 inches in depth.
Have a great day.
^Camille
A:AnswerHello there,
Thank you for showing interest in our ranges. If you prefer to purchase an electric range with a dual oven and no griddle, the model you can get is NE63T8751SG/AA.
Please check this link for more details.
6.3 cu ft. Smart Slide-in Electric Range with Smart Dial, Air Fry, & Flex Duo™ in Black Stainless Steel
https://www.samsung.com/us/home-appliances/ranges/electric/6-3-cu--ft--front-control-slide-in-electric-range-with-smart-dial--air-fry---wi-fi-in-black-stainless-steel-ne63t8751sg-aa/
Have a great day.
^Camille
A:AnswerNo, Rittney, we do not have any stovetop covers.
To prevent scratches on your stovetop, please see pages 27 to 28 under "Choosing the proper cookware" and "Protecting the cooktop" and pages 55 to 57 under "Care and cleaning of the glass cooktop" of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231122154330373/O_01._NE63A6751_AA_EN.pdf
Have a great day.
^Camille
A:AnswerDear Valued Best Buy Client,
Thank you for asking. To better assist you with your query, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
A:AnswerHi Michele,
We can feel the disappointment you have with your range. We are here to help in any way possible.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146624050), to help our team pull up your information.
Have a great day!
^Rodel
A:AnswerNo, Shelly, this range does not include any power cord. It is sold separately.
Please see page 1 under the "Additional materials you may need" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231122154330373/O_01._NE63A6751_AA_EN.pdf
Have a great day.
^Camille
A:AnswerHello there,
The temperature of the keep warm feature is not adjustable.
Please see page 44 under the "Using the keep warm feature" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231122154330373/O_01._NE63A6751_AA_EN.pdf
Have a great day.
^Camille
A:AnswerYes, Mike, you can cook with 2 different temperatures as each oven has its own side of the control panel.
Please see page 28 under "The oven control panel (A, B)," page 31 under " Minimum and maximum settings," and page 35 in the "Twin Mode Temperature setting ranges" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231122154330373/O_01._NE63A6751_AA_EN.pdf
Have a great day.
^Camille
