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MAke sure to enter when shows D- in , and on your TV is enabled for exterior speakers , under settings . turn or mute TV built in speakers . Hope this helps.
Sorry, there was a problem. Please try again later.I would take it back to Best Buy and have the Geek Squad check it out or call the manufacture and see if they can help you over the phone.
Sorry, there was a problem. Please try again later.Try changing the input. You may have set the soundbar to a different input setting. If that still doesn't help, reach out to the Best Buy Geek Squad Agents or the Samsung customer service center for troubleshooting assistance. Thanks for your interest in Samsung products. --Mr. S
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