“Hi, I'm having trouble with the remote - I can't get the volume to go higher. Thank you for your help.”
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There’s a chance you may be pushing down on the left volume button rather than flicking it upwards, just as you would have to flick the right button up (or down) to change channels — hope that helps!
Sorry, there was a problem. Please try again later.joan - Below the Back button and above the Netflix hotkey, you'll see a thin rocker button with (+) on the top and (-) below; simply push up on this button to increase, and down to decrease volume. ~ Samsung Specialist
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