A:AnswerHi There!
Thank you for reaching out to us. I appreciate your interest in our product, specifically the Samsung Refrigerator. I understand you want to know the height of your Samsung Refrigerator.
For this Samsung Refrigerator, net height with hinge is 70" and net height without hinge is 68 7/8". Refer to the user manual on page 18: https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144779532
Have a great day.
Melardo
A:AnswerHi Kod,
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Refrigerator with WiFi and Twin Cooling Plus® - Stainless steel.
On the right side of the fridge side is the location of the main panel. The main panel has buttons to control the temperature of both the freezer and fridge.
I have shared the user manual link below. Please access the link and turn to page 15 for the location of the main panel. Pages 34 - 36 for instruction on the scale of the temperature.
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144686518
Leo
A:AnswerHi MrGdogman.
Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the 17.5 cu. ft. Counter Depth 3-Door French Door Refrigerator with WiFi and Twin Cooling Plus® if there is a model without the ice maker.
Looking into the system, there is no "no ice maker" option for this model
Here is the link for all Fridge available on Samsung.com
https://www.samsung.com/us/refrigerators/
Reference Number: 1144638878
Have a great day.
^Charles
A:AnswerHi AnaSF,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Refrigerator with WiFi and Twin Cooling Plus® - Stainless steel.
The width of the doors when completely open is 54 7/8 inches. I have shared the user manual link below. Please access the link and turn to page 18 for the complete dimension of the refrigerator.
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144549560
Leo
A:AnswerHi MB,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 17.5 cu. ft. Counter Depth 3-Door French Door Refrigerator with WiFi and Twin Cooling Plus® - Black stainless steel.
Yes, this refrigerator has Sabbath mode. I have shared the user manual link below. Please access the link and turn to page 37 for activating and deactivating Sabbath mode.
https://downloadcenter.samsung.com/content/UM/202103/20210311150651162/DA68-04132A-02_EN_MES_CFR.pdf
I have also shared the specification sheet below for your reference.
https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF18A5101SR_V9.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144529382
Leo
A:AnswerGreetings!
Thank you for reaching out and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers.
I have shared a Samsung link that will help guide you with the demo mode (Cooling Off mode).
https://www.samsung.com/us/support/answer/ANS00048861/
I have also shared the user manual link below. Please access the link and turn to page 37 for deactivating the demo mode (Cooling Off mode).
https://downloadcenter.samsung.com/content/UM/202103/20210311150651162/DA68-04132A-02_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144520614
Leo
A:AnswerHi Suee,
We appreciate your question about the noise level of this refrigerator model.
The noise level of this refrigerator model is 40dBA.
Leo
A:AnswerHi Michele.
Glad you asked about how to treat scratches and dents. I highly suggest you check this video for a few tips and ideas on cleaning the refrigerator.
How to clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
A:AnswerHi doors,
Thank you for reaching out and we hope you are in good health. Yes, the doors can be temporarily removed so it can fit tighter areas like a door.
For the complete dimension of the refrigerator, please click on the link below for the user manual of the refrigerator and turn to page 18.
https://downloadcenter.samsung.com/content/UM/202103/20210311150651162/DA68-04132A-02_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144246248
Leo
A:AnswerHi Hippie,
Thanks for asking! We appreciate your query regarding the unit's availability. The French Door Refrigerator in White will be available on October 12th.
Kindly visit our website should you wish to purchase the product:
https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/18-cu--ft--smart-counter-depth-3-door-french-door-refrigerator-in-white-rf18a5101ww-aa/
Thank you, and stay safe!
^Chrystel
A:AnswerHello Cwells,
Thank you for reaching out regarding your inquiry about whether the ice maker shuts off automatically or not. We understand that this might be essential for you. We're here to help.
As per checking, Samsung's ice makers are designed to stop when they're full. There are two methods for this: either an optical sensor or a mechanical arm, which detects when ice has piled high enough. If your ice maker won't stop making ice, it means ice is not piling high enough to reach the sensor or arm, typically because the ice bucket is not in the proper position.
For reference, here's the link to the user manual that you can check anytime regarding the ice maker feature.
https://downloadcenter.samsung.com/content/UM/202103/20210311150651162/DA68-04132A-02_EN_MES_CFR.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144181583
-Angelica
A:AnswerHi Nik,
I appreciate you reaching out regarding your Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Refrigerator with WiFi and Twin Cooling Plus® icemaker. Regarding your concern the icemaker on this refrigerator is automatic.
For further assistance regarding the icemaker specification, please check this link:
https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/18-cu--ft--counter-depth-french-door-refrigerator-rf18hfenbsr-us/#specs
I also have your user manual for additional help in operating the ice maker. Please go to page 29.
https://downloadcenter.samsung.com/content/UM/202110/20211020110032896/NW2-FDR_DA68-01845C-26_EN_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144182800
^Camille
A:AnswerDear Valued Best Buy Client, To better assist you with this issue, don't hesitate to get in touch with our Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
