A:AnswerHi Flo,
We can feel your disappointment with this fridge. We are here to assist you.
We recommend checking the resources below for steps to take when the fridge is making unwanted noise. Please watch the video and kindly click on the embedded words for more details.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Please see page 45 of the user manual for steps to take when the freezer is not cooling.
https://downloadcenter.samsung.com/content/UM/202407/20240730235132851/SBS_RS5300T_DA68-03958J-06_EN-MES-CFR.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1149602041), and it will help our team pull up your information.
^Rodel
A:AnswerGood day,
No, there are no reported cases of the ice maker having ice build-up with this refrigerator model; however, in case any issue with the ice maker occurs, you can refer to the link below.
Ice Maker Service
https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/
If you have further questions or inquiries, these are the platforms on which you can reach us:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148776059) so that our team can retrieve your information when you message us.
Thank you.
-Kimberly
A:AnswerWe had a fridge in our kitchen and garage. They took the fridge in the kitchen to the garage and removed the fridge in the garage. They also took our oven
A:AnswerHi there,
The compatible water filter for this model is HAF-QIN.
You can contact our Samsung Parts Team to check the availability of the water filter. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Have a great day,
-Ernest-
A:AnswerGreetings,
It is essential to ensure that your refrigerator is maximizing its features. Let's get the information you need to maximize the refrigerator's potential.
You can check the availability of refrigerator door shelves by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148631209) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
A:AnswerA sheet of ice under the bottom drawer in a freezer is likely caused by a clogged or frozen defrost drain, allowing water from the defrost cycle to freeze at the bottom of the freezer instead of draining away. Other common causes include a door that doesn't seal properly, which lets in warm, moist air, or blocked air circulation.
A:AnswerOpen freezer door, remove upper ice maker panel, press on off switch to on, replace panel. Wait one day for ice maker to ice bin. There is no on off for water filter.
A:AnswerCommon causes and how to check
1. Clogged defrost drain
What it is: A tube that carries water from the melted frost to the drain pan.
How it happens: Food particles and debris can clog the drain, causing it to back up.
How to check: Look for the drain hole, usually at the back of the freezer or fridge, and check for clogs. You may need to pull the fridge out to access it.
2. Leaking water line
What it is: The hose that supplies water to the ice maker or water dispenser.
How it happens: The line can become loose, cracked, or damaged over time.
How to check: Pull the fridge out and inspect the water line and its connections for any leaks or drips.
3. Cracked or overflowing drain pan
What it is: A pan at the base of the fridge that collects condensate water for evaporation.
How it happens: It can overflow due to excessive condensation, or it can simply crack and leak.
How to check: Pull the fridge out to locate the drain pan and check for cracks or if it is overflowing.
4. High humidity
What it is: Moisture in the air causing excess condensation to form inside the fridge.
How it happens: The high humidity causes the drain pan to fill up with condensation faster than it can evaporate.
How to check: Feel for excessive condensation on the outside of the fridge. This is more likely to happen in a humid climate
A:AnswerHi there,
Samsung appliances are generally built to last long with proper care and maintenance.
We recommend checking the resources below for tips on how to do proper maintenance for your fridge.
https://www.youtube.com/watch?v=c2AWSLEBjDM
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148164575), and it will help our team pull up your information.
^Rodel
A:AnswerYes, Steve, the fridge is a rated unit.
Please see the link below for the unit's Energy Star rating.
Energy star
https://image-us.samsung.com/SamsungUS/PVI/20230117/common-energylabel-rs27t5200sr-aa-energylabel.pdf
Have a great day.
^Charles
A:AnswerPrice adjustment policies vary by retailer, but many offer a window of either 30 or 90 days to get a price adjustment if an item goes on sale. As long as you have proof of purchase. Hope this helps
A:AnswerYour freezer is likely only dispensing crushed ice because a physical obstruction, like a trapped ice cube or frost, is preventing the mechanism from switching to cubed ice mode. This can be caused by a malfunctioning solenoid, a misaligned metal bar that controls the switch, or a stuck selector switch.
Simple checks and fixes
Check for a stuck ice cube: Remove the ice bucket and check the dispenser's "flap" or "trap door" for any ice cubes that may be lodged in it, say iFixit.
Clear any ice blockages: Inspect the ice chute for any other ice buildup or obstructions, and clear them out,
Reset the dispenser: Unplug the refrigerator for a few minutes to reset the control board.
Check the metal bar: When reinstalling the ice bucket, make sure the metal bar on the bottom is not sliding under the "stirrup" or lever that activates the cubed ice mode.
