A:AnswerHi Doug - So we can best assist with your question, please reach out to Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Gina
A:AnswerRichieG - So that we can best assist you with this question, please reach out to Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Gina
A:AnswerHi - So that we can best assist with this, please reach out to Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Gina
A:AnswerHi CAM! The AU8000 includes Samsung's Smart Remote with Voice featuring a minimalistic design and few buttons. Based on your description, you may be using a different remote. To assist you in the functions and settings of your new TV, you can download the full user manual and remote guide directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > "Crystal UHD TVs" > A Model Lineup
^Tim
A:AnswerHi Jim! This is largely dependent on the speeds from your internet provider and the connection strength from your wireless router. With sufficient speed and strength provided to the TV you will experience no issues streaming 4K video through the wide range of available apps.
^Tim
A:AnswerHi RicNSB! You can certainly mount the AU8000 without diminishing the audio quality. This model is equipped with a 2.0ch, 20W speaker system, meaning there are separate channels for left/right audio.
^Tim
A:AnswerHi smoothyj! The AU8000 features 3 ways to connect to external audio devices: HDMI/ARC, digital optical audio, and Bluetoothj wireless audio technology.
^Tim
A:AnswerHi GLD! Currently, the following apps will come preinstalled to the app launcher as some of the recommended apps available: Netflix, Amazon Prime Video, Hulu, Apple TV, YouTube, Disney+ , HBO Max, Peacock, Samsung Health, Ok Google, Alexa, and Internet. You can download additional apps through the built in App Store.
^Tim
A:AnswerHi BigBear2! Absolutely, the Paramount+ app, along with many others, can be searched for and downloaded through the AU8000's built in App Store. ^Tim
A:AnswerYou can also use a standard remote part number BN59-01301A. It is the traditional remote and allows you to access all of the functions except for voice commands. Might also be able to use any Samsung standard remote if you have one for another Samsung TV.
A:AnswerHi Rabbit! Yes, you can connect a Direct TV box to the TV via HDMI. Alternatively you can download the DirectTV Stream app to access your content without a box.
^Tim
