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Hi there, I am sorry you are having issues with the Soundbar. The OneRemote should turn on both items together so it won't lose sync. I would recommend calling the Samsung Support Center to see if they can help you with this issue. Please reach out to Samsung Support via any of these options: Phone: 1-800-SAMSUNG Available 8 AM - 12 AM EST 7 days a week LiveChat or Text: https://www.samsung.com/us/support/contact/ Facebook Messenger: https://www.facebook.com/samsungsupport Twitter: https://twitter.com/SamsungSupport The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/ ^Jeremy
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