Questions & Answers

Q: QuestionI installed stove and legs will not go low enough to set on top counter

Asked 9 years ago by Anonymous.

• A:Answer The manual says that the range should not sit on the counter top. It should float above.

  Answered 8 years ago by Joen

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Q: QuestionDoes this model have a temperature probe like the Chef collection?

Asked 9 years ago by Lynn.

• A:Answer Hi Lynn, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless steel. Yes, this range includes a temperature probe. I have included the user manual link below. Please click on the link and turn to page i8 for what's included with the range. https://downloadcenter.samsung.com/content/UM/202103/20210308174059918/NX58H9500WS_DG68-00566A-14_EN.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144322832 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionIs the oven fan loud?

Asked 9 years ago by Nicky.

• A:Answer The oven fan is not too loud. My wife loves the new stove burners. Great stove so far.

  Answered 9 years ago by DaveVerified Purchase

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Q: Questiondoes this come in black stainless steel

Asked 9 years ago by frank.

• A:Answer No, it doesn't come in black stainless steel.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionWhat is the interior width? Better yet, what is the actual width of the racks?

Asked 9 years ago by FullSheetPan.

• A:Answer 24 3/4”

  Answered 5 years ago by Blazeman1

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Q: QuestionDoes Best Buy charges extra for installation of slide-in gas range?

Asked 9 years ago by YamJam.

Q: QuestionWhat is the maximum counter top height for this slide-in range with the stock top lip design?

Asked 9 years ago by YamJam.

• A:Answer Hi YamJam, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless steel. The counter top height for this slide-in gas range is 36 1/4 inches (921.2 mm). I have included the installation guide link below. Please click on the link and turn to page 14 for the complete dimension. https://downloadcenter.samsung.com/content/EM/201903/20190314213235246/Install_NX58H9500WS_DG68-00555A-09_EN-MES-CFR__WEB.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144320162 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionMy counter top height from the floor is 37-1/2" tall and the range is 37-3/16" high at its maximum adjustment, will that be a problem for installation as I understand the bottomside of lip on the cooktop frame must be installed on top of the counter top.

Asked 9 years ago by YamJam.

• A:Answer Install some shims (not wood) under the legs.

  Answered 8 years ago by bpedit

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Q: QuestionMy old stove had convencional gas conexión ,my cuestión is I need special kit conection

Asked 9 years ago by Cachito.

• A:Answer No, if you have 1/2” it will be ok.

  Answered 5 years ago by Blazeman1

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Q: QuestionDoes this range come with a temperature probe?

Asked 9 years ago by Itsevie.

• A:Answer Hi Itsevie, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless steel. Yes, the range includes a temperature probe. I have included the user manual link for the range. Please click on the link and turn to page 18 to learn what's included. https://downloadcenter.samsung.com/content/UM/202103/20210308174059918/NX58H9500WS_DG68-00566A-14_EN.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144322156 Leo

  Answered 3 years ago by Samsung

  
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Q: Questionwhat do I need to set this stove up to use propane gas?

Asked 9 years ago by Anonymous.

• A:Answer Hello there. Glad you asked about the range of what you need to use for it to be a propane gas. This range is convertible for use on natural or propane gas. If you decide to use this range on LP gas, conversion must be made by a qualified LP installer before attempting to operate the range. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: Questioncan accessories be purchased separately - like a gliding rack for this range, or a temperature probe, griddle or wok grate for the lesser priced Samsung ranges? If so, where can they be purchased?

Asked 9 years ago by itsevie.

Q: Questionhow does this range vent???

Asked 9 years ago by tootsie.

• A:Answer Hi Tootsie, both the oven vent and the cooling vent are located at the back of the oven range. Proper air circulation prevents combustion problems and ensures good performance. ^Rosi

  Answered 9 years ago by Samsung

  
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Q: QuestionAre there options other than stainless steel? Also any other colors of stainless?

Asked 9 years ago by Anonymous.

• A:Answer No, the product doesn't have other color options.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionWhat is the actual width? Our opening is 29&3/4"

Asked 9 years ago by John.

• A:Answer Hi John, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless steel. The depth of the range including handles is 28 11/16 inches (728.3 mm). I have shared with you the installation guide below. Please click on the link and turn to pages 14 - 15 for the complete clearance and dimension of the range. https://downloadcenter.samsung.com/content/EM/201903/20190314213235246/Install_NX58H9500WS_DG68-00555A-09_EN-MES-CFR__WEB.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144319148 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionWhere is the gas connection? Is it central or to one side.

Asked 9 years ago by JimS.

• A:Answer Kinda in center but favoring the left a little. Opening is facing up and turns out towards the back at a small angle

  Answered 5 years ago by Blazeman1

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Q: QuestionDoes the black stainless color option have a surcharge, if so is there a benefit to this choice other than cosmetic preference ?

Asked 9 years ago by NoCHEFhere.

Q: QuestionI understand the burners are gas. Is the oven also gas or is it electric? I've heard electric bakes better than gas.

Asked 9 years ago by Brook.

• A:Answer The oven is gas.

  Answered 9 years ago by CommunityAnswer

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Q: Questionhow would you compare it to a kitchenaid

Asked 9 years ago by moe.