Questions & Answers

Q: QuestionHello, What is the height of the cooktop? That is, how high is the cooking surface off the floor? The specs only give the height of the backsplash/backboard. Thanks!

Asked 5 years ago by Norio.

• A:Answer The height from the floor to top of grill plates is 37" on NX58R4311SG 5.8 CU. FT. FREESTANDING GAS

  Answered 5 years ago by GrodrigVerified Purchase

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Q: QuestionI see vents behind the oven handle, Will this make the handle too hot to touch?

Asked 5 years ago by sharonfrat.

• A:Answer Hi sharonfrat, Thank you for reaching out and we hope you are in good health. We are glad to know that you have purchased a Samsung home appliance and we hope that it is up to your standards. There are 2 vents for this range an inlet vent located in the handle areas and an outlet vent located under the oven control panel. The inlet vent in the handle area will not heat up, but the outlet vent will. Please ensure that the outlet vent is unobstructed. I have shared the user manual link below. Please access the link and turn to page 31. https://downloadcenter.samsung.com/content/UM/202103/20210308174628624/NX58R4311SS_AA_DG68-01151A-03_EN.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144399061 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this range have sealed burners?

Asked 5 years ago by Malachi.

• A:Answer No, the burner parts are all removable. The covers over the burners can be removed. Range came with an extra set of orifices if the need arises.

  Answered 5 years ago by LindaSueVerified Purchase

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Q: QuestionWhat is the power need for this gas oven 110 outlet ?

Asked 5 years ago by Gt.

• A:Answer Yes 110 volts for lights and display

  Answered 5 years ago by Grodrig

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Q: QuestionDo the take the handle off when they deliver it What is the depth when they take it off

Asked 5 years ago by Snoopy.

Q: QuestionHello! What is the maximum oven temperature?

Asked 5 years ago by Ophelia.

• A:Answer Hi Ophelia. Thank you for reaching out regarding your Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Range on what is the maximum oven temperature. Regarding your concern, it would be 550 °F (288 °C). Here is a link to our user manual for further assistance. Please go to pages 31 to 32. https://downloadcenter.samsung.com/content/UM/202103/20210308174628624/NX58R4311SS_AA_DG68-01151A-03_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144304946 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat size opening do I need for this freestanding gas range? It will go between cabinets.

Asked 5 years ago by JJJ.

• A:Answer The Product Dimensions are 29 15/16" W x 46 11/16" H x 28 5/16" D. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat size opening is required to slide the range in between cabinets?

Asked 5 years ago by Jay.

• A:Answer 30”

  Answered 5 years ago by hds302Verified Purchase

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Q: Questionwhere can i get part to this stove ? My gas turner valve broke and cant find replacements. Not the circle handle but inside of that

Asked 5 years ago by Eli.

• A:Answer This is a major problem for me as well. They are made of plastic on the inside and heat and grease spills deteriorate them. Whirlpool corporation makes them for different models. Call them. They are not cheap either!

  Answered 5 years ago by Tony

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Q: QuestionDoes this range play a little song when it reaches a temperature or finishes cooking? I have an old samsung range that does that and it is annoying.

Asked 5 years ago by Ovendude.

• A:Answer No, just beeps

  Answered 5 years ago by LindaSue

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Q: QuestionIs this stainless fingerprint resistant?

Asked 5 years ago by Sparks.

• A:Answer No

  Answered 5 years ago by Chinese1Verified Purchase

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Q: QuestionDoes the oven door have glass so you can see in oven?

Asked 5 years ago by Di.

• A:Answer Yes, there is glass and an incandescent interior light. ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionIn order to get gas service I have to provide information about BTU/Hr input for this range. Can you provide that for me?

Asked 5 years ago by Jane.

Q: QuestionWhat type of outlet is required for this oven? Is the oven gas or electric?

Asked 5 years ago by Jr.

• A:Answer This is a gas oven range.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionWhen I turn the stove on it doesn't go higher than 150°. It use to go higher

Asked 5 years ago by MaryB.

• A:Answer Hello MaryB! I am including a helpful troubleshooting guide (https://bit.ly/3dMVgZG) to support your concerns on the oven not heating properly. Thank you for choosing Samsung for your home! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat is the difference between sealed and unsealed burners?

Asked 5 years ago by niftynina.

Q: QuestionIs there a child lock feature on the knobs?

Asked 5 years ago by NeverAgain.

• A:Answer Hello! The child lock feature deactivates the control panel to prevent the oven from accidentally being turned on and it locks the oven door. Touch pads will not work and the oven door will stay locked until this function is turned off. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes this gas range have electric ignition

Asked 5 years ago by mack.

• A:Answer Great question, mack! Yes, the ignition on the range is electric, but can also be lit manually. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionHow is this stove vented? Does it have a built in vent or do you have to have an external exhaust? Thank you

Asked 5 years ago by Macsgirl.

• A:Answer No, this unit is not vented.

  Answered 5 years ago by CommunityAnswer

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