Questions & Answers

Q: QuestionNon stop blinking numbers on display !

Asked 5 years ago by Anonymous.

• A:Answer I'd like to help with this! This link (https://bit.ly/3jaOu3d) has what steps to take if the display is blinking. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionIs the stainless steel considered "smudge free stainless"?

Asked 5 years ago by Kathy.

• A:Answer Hi Kathy! this model is not listed as a "fingerprint resistant" or "smudge proof" model. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionCan the nobbs be safety locked to prevent children from turning them on and cause an explosion?

Asked 5 years ago by Steve.

• A:Answer Great question Steve! This link (https://bit.ly/38rV5Bm) has information about the knobs being easily turned. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes this range have a manufacturers warranty?

Asked 5 years ago by Prendy.

• A:Answer Thanks so much for asking, Fred! Yes, this range does have a manufacturer's warranty. This link (https://bit.ly/3mokWPv) will take you to the full terms and conditions of the warranty for this model. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: Questionis the griddle included

Asked 5 years ago by deb.

• A:Answer Thanks for asking, deb! This model does not come with a griddle included. If you'd like, you can check SamsungParts.com or call 1-800-627-4368 to purchase one separately. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: Questiondoes this oven come with a broiler pan? Just bought one and didn't receive a broiler pan

Asked 5 years ago by Marilyn.

• A:Answer Thanks so much for asking, Marilyn! This model does not come with a broiler pan. I do have some good news though, you can purchase any available parts and accessories at SamsungParts.com or by calling 1-800-627-4368. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: Questionwhat is the size of the racks inside

Asked 5 years ago by newrange.

• A:Answer Has 2 full size racks

  Answered 5 years ago by SherylVerified Purchase

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Q: QuestionDoe's depth include the handle or just the body?

Asked 5 years ago by Peanut.

• A:Answer Depth of stove = 26 in. Handle adds 2.25 in. for a total of 28.25 in.

  Answered 5 years ago by JorgeGuapoVerified Purchase

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Q: QuestionWhat’s the cycle, is it a 50/60

Asked 5 years ago by Youngbway.

Q: QuestionWhat is the griddle model number? Do you have it?

Asked 5 years ago by Lizzie.

• A:Answer No, I don't have the number but I had found it on the Samsung site. If you go there you can look it up.

  Answered 5 years ago by Hammy

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Q: QuestionWhat is the width of this range?

Asked 5 years ago by Lilloly.

• A:Answer Thanks for asking Lilloly! All the available dimensions are listed out in the product info section of this link: https://bit.ly/2UlKBgg. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionWill stove top work in a power outage?

Asked 5 years ago by KJ.

• A:Answer Hi there, I can help with that. If a power failure occurs, the surface burners can still be lit manually. NOTE Use extreme caution when manually lighting a surface burner. 1. Hold a long gas grill lighter to the surface burner you want to light. 2. Push in and turn the control knob for that burner to the LITE position. 3. After the burner has lit, set the control knob and the burner to the desired setting. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat are the dimensions of the storage drawer?

Asked 5 years ago by BethP.

Q: QuestionDoes this stove come with a LP conversion kit?

Asked 5 years ago by Anonymous.

• A:Answer Hi there, I can answer this for you. Our Samsung Ranges do come with a LP conversion kit. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionI need oven rack

Asked 5 years ago by Anonymous.

• A:Answer Hi there, I can help with that. You are able to get parts from our parts website. See link below: https://www.samsungparts.com/Default.aspx Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: Questionneed a manual to operate for settings how can i get one

Asked 5 years ago by Anonymous.

• A:Answer Hi there, I can help with that. I have located the Owners Manual for your range. See link below: https://downloadcenter.samsung.com/content/UM/201902/20190219122149368/NX58R4311SS_AA_DG68-01151A-00_EN_MES_CFR.pdf Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionWhere can I purchase knobs for my oven?

Asked 5 years ago by Neenee.

• A:Answer J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Lena

  Answered 5 years ago by Samsung

  
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Q: Questionhow do you clean the stove top

Asked 5 years ago by hyacinth.

• A:Answer I am including a link to support your concerns on cleaning the cooktop (https://bit.ly/2IB0jS4). Thank you for choosing Samsung for your home! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionIs this a convention oven?

Asked 5 years ago by Cat2.

• A:Answer Hi there, I can answer that for you. Yes this range has a conventional oven. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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