Questions & Answers

Q: QuestionWe bought what we thought was a new oven; but turned out to be refurbished. The control panel is completely not coming on. Could the electrical wires being backwards be the cause?

Asked 4 years ago by Panel.

• A:Answer Hi there! I'd like to help with this! I have this link (https://bit.ly/38cr5tU) that can walk you through what to check if the control panel is not working properly. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this appliance have an energy star rating?

Asked 4 years ago by EM.

Q: QuestionCan you use cast iron cookware on this type of cooktop

Asked 4 years ago by Mescot.

• A:Answer You sure can, Mescot! This link (https://bit.ly/2ZPQIMl) has more details about the best types of cookware to use with the cooktop. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhere can I buy this stove at this price? My closest store is in Huntsville, Al. but the ad says it isn't available at this store.

Asked 4 years ago by touk.

Q: QuestionSo why am I not allowed to purchase certain items such as a Samsung oven range that you posted on your web online because I live in a certain area?

Asked 5 years ago by Paula.

Q: QuestionHow high is the storage drawer (floor to top - oven floor)?

Asked 5 years ago by Ruth.

Q: QuestionDoes this range have a draw for storing cooking utelsils?

Asked 5 years ago by Anonymous.

• A:Answer Thanks so much for asking! Yes, this model does have a storage drawer at the bottom. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a warming drawer? And if so how is it used? I don't have a manual.

Asked 5 years ago by KATown.

• A:Answer Great question, KATown! This model has a storage drawer, but it does not have a heating element for that drawer. I would also like to provide this link (https://bit.ly/3hYkHKu) to the full user manual for this model. It has everything you need to know about the features and settings available. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do I change the temperature from Fahrenheit to Celsius ?

Asked 5 years ago by Sandy.

Q: QuestionIs this range available for in store pick up tomorrow if purchased today?

Asked 5 years ago by John.

Q: QuestionWhat Voltage and amperes for this?

Asked 5 years ago by Allan.

• A:Answer Hi Allan! The power/electrical ratings can be found in the product info section of this link: https://bit.ly/3ldHz8z. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI'm worried about the cooktop becoming scratched - how can I prevent this?

Asked 5 years ago by NewOwner.

• A:Answer I am including a link to a guide to support your concerns on preventing scratches on the cooktop (https://bit.ly/2VfcuHj). We thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this model have the airfry feature?

Asked 5 years ago by DiamondMom.

• A:Answer Hello there! This model does not have an air fry feature. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this a good bread baking oven? Any steam?

Asked 5 years ago by Squirrel323.

This question was asked about the related product: Samsung - 5.9 cu. ft. Convection Freestanding Electric Range - Black

Q: QuestionThere is five hot plate can you explain about wattage of each plate and watts is in oven ?

Asked 5 years ago by Yuvi.

Q: QuestionWhat are the dimensions?

Asked 5 years ago by Jay.

Q: QuestionDoes the oven have a temperature probe for meat?

Asked 5 years ago by Alex.

• A:Answer This model range does not include the temperature probe. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs it made in USA

Asked 5 years ago by jimk.

Q: QuestionHow long does it take for the heating element to cool off once you turn it off?????

Asked 5 years ago by Pookie.