Questions & Answers

Q: QuestionI have had the oven for a month and find it frustrating that the burners cycle on and off constantly while I am cooking. I read the manual that it is suppose to do that to maintain the temperature but I rarely feel that to be true. Is this normal?

Asked 6 years ago by AnaC.

• A:Answer Yes, the stove is designed this way however it will maintain heat temperature just because you don't see the glow

  Answered 6 years ago by Travelingchef

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Q: QuestionWith normal use, what is the typical length of time will this Samsung range will work before needing expensive repairs. My last Samsung range, purchased in early 2013, just completely stopped working.

Asked 6 years ago by Beach1.

• A:Answer they will last you forever if you leave them at the store where they belong!

  Answered 5 years ago by Koalatreviews

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Q: QuestionIs the stove 50amp service?

Asked 6 years ago by Anonymous.

• A:Answer Yes, the stove is 50amp service.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionI’m about to purchase this oven tomorrow. I’m a little concerned about the comments on the glass top being hard to clean and scratch easily. What is the best way to clean? How do you clean glass top and what type of cleaner? Please help

Asked 6 years ago by Giyler.

• A:Answer I have had no issues cleaning my glass on this stove. I have already burnt plastic on mine and used a knife to help remove it. All glass tops eventually overtime will show wear. I have used comet and other types of cleaners with success.

  Answered 6 years ago by Planet362

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Q: QuestionWhat is the voltage?

Asked 6 years ago by LH.

• A:Answer I'm not an electrician but all ranges are 220Volts - two pole circuit breaker.

  Answered 6 years ago by JackVerified Purchase

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Q: QuestionHas anyone successfully removed the chemical odor from the oven? I am seriously considering returning this oven. I am 64 yrs old and have never had to open windows and air my house out due to oven stench.

Asked 6 years ago by Flkathy.

• A:Answer Thanks for asking, FLKathy! I do have this link (https://bit.ly/2Tga9MI) that can help you with the odor in your oven. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionWhy is the oven getting to hot on the outside? We just bought this and installed Tuesday! So today was the first time we had to turn the oven on!, its pretty hot ! Is that normal?

Asked 6 years ago by Wondering.

This question was asked about the related product: Samsung - 5.9 cu. ft. Convection Freestanding Fingerprint Resistant Electric Range - Black Stainless Steel

• A:Answer Hi Wondering! We'd like to get some more detailed information from you about exactly what you're experiencing. If you'd like to contact us directly, please reference ticket number: 1140442022. We can be reached via any of the following: Facebook Messenger: http://m.me/samsungsupport; Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398); Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionSir, in my oven there is get fire above hot plate, so now control penal is not working, so what can I do?

Asked 6 years ago by Anonymous.

• A:Answer Hello! I recommend looking over the information in this link (https://bit.ly/2miUGN5) to help you with your control panel. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionBest Buy says this oven has "variable broil." What does that mean? Can you set a specific temperature, such as 450 degrees, or is it just high, medium and low?

Asked 6 years ago by Chris.

• A:Answer Great question, Chris! This model's broil feature has two settings, Hi and Lo. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionDoes it have a pot drawer on the bottom?

Asked 6 years ago by Walt.

• A:Answer Thanks for asking, Walt! Yes, this model has a storage drawer on the bottom. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionCan i plug this 220 voltage

Asked 6 years ago by Beth.

• A:Answer Yes you HAVE TO use 240v.

  Answered 6 years ago by Lily

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Q: QuestionWhat is the width? I need a 36 or 40 inch wide smooth top electric stove, do u carry that size?

Asked 6 years ago by Silverfox.

• A:Answer The store should know whether they carry those sizes, and if what you want isn't in stock, Best Buy should be able to order it. I envy you having kitchen space enough to make that choice! I like my 30-inch Samsung range very much.

  Answered 6 years ago by KathleenVerified Purchase

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Q: QuestionDoes this oven have an auto shut-off feature if the temperature gets too high? For example, some ovens automatically shut off if the temperature goes over 550 F.

Asked 6 years ago by ZamaChap.

• A:Answer No, it doesn't have an auto shut-off feature

  Answered 6 years ago by CommunityAnswer

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Q: QuestionHow do you clean the oven

Asked 6 years ago by Anonymous.

This question was asked about the related product: Samsung - 5.9 cu. ft. Convection Freestanding Fingerprint Resistant Electric Range - Black Stainless Steel

• A:Answer It has a self clean feature then just wipe it out

  Answered 6 years ago by Jfish

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Q: QuestionWill this stove work in Europe in Macedonia to be exact and how?

Asked 6 years ago by Joe.

Q: QuestionCan any pots and pans be use on cook top? Can a cast iron skillet be used. Or is there a specific pot and pans used for this surface?

Asked 6 years ago by Kas614m.

• A:Answer Hello, cast iron can be used. Here is a link that may be of help. https://bit.ly/2DkO8nj. Thank you. ^SuSu

  Answered 2 years ago by Samsung

  
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Q: QuestionI have a Samsung microwave oven I purchased specifically because I am able to turn off all the "beeps". What noises does this oven make, and can they be turned off for completely silent operation?

Asked 7 years ago by cj.

• A:Answer It makes all the same noises as any other stove. It beeps when oven has heated to temp reached, it beeps when you set alarm, it beeps when you time food being cooked. it beeps where all stoves normally beep. I am guessing you can not turn them off, as they are crucial for your safety.

  Answered 6 years ago by nanapaula1949

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Q: QuestionI leave in japan what is the voltage power?

Asked 7 years ago by Poy.

• A:Answer This electric range is 220 volts.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDo I neeed to use Copper botttemed pots and pans with my new cook stove?

Asked 7 years ago by MommaMac1.

This question was asked about the related product: Samsung - 5.9 cu. ft. Convection Freestanding Fingerprint Resistant Electric Range - Black Stainless Steel

• A:Answer Can I use My iron skillets on this glass cooktop

  Answered 6 years ago by Rusty

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