I bought back in Feb. I set it up and all was fine. Then updated and trouble with it not going past start up screen at language. Won’t let me go to settings. Factory reset but still same results. I don’t know what else I can do. null

Question

JaviS · Accepted Answer

You may have to do a warranty claim.

Samsung · Answer

DH1963, I'm sorry to see you are having issues getting through your TV's start up menu! So that we can better assist you, please reach out to Samsung Support via any of these options:
Phone: 1-800-SAMSUNG 
Available 8 AM - 12 AM EST 7 days a week
LiveChat or Text:  https://www.samsung.com/us/support/contact/
Facebook Messenger:  https://www.facebook.com/samsungsupport
Twitter:  https://twitter.com/SamsungSupport 
The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/ ^Gina

“I bought back in Feb. I set it up and all was fine. Then updated and trouble with it not going past start up screen at language. Won’t let me go to settings. Factory reset but still same results. I don’t know what else I can do.”

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