I have sound and no picture . The tv has been working fine . Today a I turned on and the screen is black .i do have sound . I can not see how to navigate the remote with no picture.. Tv is less than 2 month old null

Question

Samsung · Accepted Answer

Hi JeffF,

If you've turned on your TV and hear sound but see no picture - or if the image is cutting in and out - there are a few common possibilities to consider:

1.	Connection Issue – This is the most frequent cause. Check for loose, faulty, or improperly installed cables between the TV and any connected devices.
2.	External Device Issue – The problem may lie with the device connected to your TV (e.g., cable box, game console). Be sure the device is powered on and using compatible video output settings.
3.	TV Hardware Issue – If connections and external devices have been ruled out, the issue may be internal and could require technician support.

We’d appreciate the opportunity to assist you further. Please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent, along with manuals, software, and warranty information, is also available through the ‘Support’ section on our website.

~ Samsung Advisor

DummerThanASmartTV · Answer

Take defective TV back to Best Buy. Consider yourself lucky it didn't happen after 13 months!

“I have sound and no picture . The tv has been working fine . Today a I turned on and the screen is black .i do have sound . I can not see how to navigate the remote with no picture.. Tv is less than 2 month old”

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