“There is a dark shadow on the screen you can only see at certain times. Any ideas of what this could be? Should I return it?”

1-2 of 2 Answers

• Hi Nat - So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat), text HELP to 62913, LiveChat on Samsung.com, or Email: https://www.samsung.com/us/support/#contact_us_for_support ^Gina

  Answered by Samsung 4 years ago

  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• I bought the same model few weeks ago and don't see any shadow on the screen so far... Look around the TV settings and make sure there's no any reflections from bright lights or any window,. If the problem still persist , definitely RETURN IT!!!!

  Answered by DROM 4 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.