A:AnswerBradinSA - Portrait mode is not supported on The Frame 55"; however, The Frame 43" features out-of-the-box Vertical Mode / 9:16 Screen Support. ^Gina
A:AnswerLeaa - the included One Connect cable is not rated for in-wall installation. An in-wall cable is available (Model VG-SOCR86U/ZA), which can be ran through your wall. ^Gina
A:AnswerDenny - The Frame TV comes with a 1 Year Parts & Labor Manufacturer's Warranty. Included in The Frame TV's box is the power cable, User Manual, SlimFit Wall Mount, Solar Cell Remote, and One Connect Box. For information on pricing, please visit or directly contact your local Best Buy. ^Gina
A:AnswerHi vee206! The Frame TV comes with the Slim Fit Wall Mount and accessories for mounting. Additional hardware required will depend on the type of building material such as drywall, concrete, ceramic tile, brick, etc. Be sure to use appropriate wall mounting hardware for the type of wall you have. ^Gina
A:AnswerHank - So we can better assist you with your question, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Gina
A:AnswerChasterBlaster - Please refer to pages 137-151 of the e-Manual for a list of all supported formats: https://downloadcenter.samsung.com/content/UM/202106/20210624133023578/OSNATSCA-6.0.0_EM_OSCAR_USA_ENG_210608.0.pdf. ^Gina
A:AnswerThe one box has all the HDMI connections to it and is the brains of the TV. With that said the box doesn’t have a receiver on it , the TV does. So once everything is plugged in you can hide the one box. I thought I would need to plug in an Amazon stick or Apple TV but this tv does it all! I did plug in a DVD player to the box and an Xbox. Hope that helps
A:AnswerBoxim - HDMI eARC is supported in HDMI port number 3 on The Frame TV. The One Connect Box should only be used with the TV it is shipped with and should not be interchanged between different Frame TV models. ^Gina
A:AnswerI think short answer is no. I would check out installing videos for tyiur tv model on YouTube to see if the no gap wall mount that you have is similar — the 2020 the frame has a different no gap wall mount than the 2021’s.
A:AnswerHi Tess! The Frame TV comes with a Slim Fit wall mount for mounting flush to the wall. However, if you want to mount it on a different type of mount, you sure can! The type used will depend on your preference; if you prefer the mount stationary, we recommend using a fixed mount or the Slim Fit mount included. If you prefer the mount to move, take a look at tilting or full motion mounts. The 55" Frame TV can use any universal wall mount with a VESA Pattern of 200mm x 200mm. Check out some great wall mount options at Best Buy: https://www.bestbuy.com/site/searchpage.jsp?id=pcat17071&qp=maxtvsizerange_facet%3DMaximum%20TV%20Size~50%22%20-%2059%22&st=wall+mount ^Gina
A:AnswerMJ - You can utilize a separate streaming device with The Frame TV; however, The Frame is a Smart TV which features a built-in App Store, allowing you to choose from and download hundreds of apps such as discovery+, HBO Max, Disney+ and many more. ^Gina
A:AnswerHi DC! An in-wall rated One Connect cable for the 2021 models is not available yet, and the 15m Cable (Model: VG-SOCR15/ZA) is currently sold out, but we are working to make this product available as soon as possible. Please continue to check the website or contact your local Best Buy for more information. ^Tim
A:AnswerIt looks ok, but it makes it look like a TV. The whole thing about the Frame is how thin it is, and how it literally looks like a picture/painting when mounted on wall. And while it has great quality image/picture for watching TV, part of its price goes to how it was built to be so thin.
Honestly, if you’re not planning on mounting it, you can spend that $ on getting a better quality television (as far as image/resolution goes). This one is worth it, if you’re planning on making it look like a painting.
A:AnswerHi Bonnie - The Frame TV's One Connect Box does not need to be placed in the remote's line of sight. Please keep in mind the included One Connect cable is not rated for in-wall installation. An in-wall 5m cable is available (Model VG-SOCR86U/ZA) if you wish to place the One Connect Box in your wall. ^Gina
