“I turn on my oven and it keep saying “door” like door is open but it is not and stops from heating and keep saying that”
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Hi Dina Thank you for reaching out to us about the challenge you're experiencing with your microwave oven. We truly understand how frustrating it can be when your appliance isn't working as expected, especially when you're eager to use it for your cooking needs. Rest assured, your satisfaction is our top priority, and we're here to assist you every step of the way. The "door" error message you're encountering indicates that there may be an issue with the door sensor or latch mechanism. Please see page 30 under the "Oven lock" section of the manual for more details on the oven lock. Manual https://downloadcenter.samsung.com/content/UM/202401/20240112144534846/O_01._DG68-01338A-06_IB_FULL_NX60A6711SS_AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147112162) to help our team gather your information. Have a great day. ^Charles
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