Questions & Answers

Name: Samsung - 6.0 cu. ft. Freestanding Gas Range with No-Preheat Air Fry & Convection - Black Stainless Steel
Brand: Samsung
SKU: 6447916
Price: 899.99 USD
Availability: InStock
Rating: 4.6 (2072 reviews)

Samsung - 6.0 cu. ft. Freestanding Gas Range with No-Preheat Air Fry & Convection - Black Stainless Steel

Model:: NX60A6511SG; |
SKU:: 6447916

User rating, 4.6 out of 5 stars with 2072 reviews.

Highly rated by customers for:

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Page Showing 21-40 of 241 questions

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QuestionAre the broilers gas or electric? Is the inside of this model gas as well?
Asked 9 months ago by ChristopherG.
- Answer Hi ChristopherG, Yes, the broilers are gas-type, and the unit is also designed to be a gas range. Have a great day. ^Charles
  Answered 9 months ago by Samsung
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QuestionIs there any way to fix the scratches on the stainless steel surface? We've noticed that there are a lot of noticeable scratches to the left and right of the bake settings.
Asked 1 year ago by irishbum.
- Answer Hi there, Keeping the oven scratch-free is important in keeping your kitchen well organized. Let's get the information you need to ensure your range stays in tip-top condition. The links below will guide you in cleaning and caring for your gas cooktop and oven. Select the topic that piques your interest and learn more by checking the hyperlinks and watching the embedded video. How to clean your Samsung oven: https://www.samsung.com/us/support/answer/ANS00049011/ How to clean your Samsung gas cooktop: https://www.samsung.com/us/support/answer/ANS00049945/ You can check the availability of touch-up paint to remove scratches by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m.–6:30 p.m. EST, Monday through Friday. Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147409187) to help our team pull up your information when you message us. Have a great day. -Ernest-
  Answered 1 year ago by Samsung
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QuestionLooking at this Samsung NX60A6511SS/AA with black porcelain top and the NX60A6711SS/AA with stainless steel cooking top, and wondering which is better for keeping clean and resisting discoloration, and the advantages and disadvantages of each top.
Asked 4 years ago by tjk1.
- Answer The black is a dust magnet. We have central air/heat. Dust it off every few days, not an issue. With either finish, you have to be carful not to scratch it up when cleaning up a stubborn spill.
  Answered 4 years ago by Samdude
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QuestionIs using the air fryer function the same as using the convection feature?
Asked 4 years ago by Shaun.
- Answer Both are pretty much the same crap Neither works better then the other. It’s just a gimmick that doesn’t do anything different then baking your wings
  Answered 3 years ago by Samsungsucks
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QuestionIs this a TRUE convection oven or just convection?
Asked 4 years ago by annie.
- Answer Hi, Annie. This one is a convection and not a true convection oven. I've owned this one for a couple months and love it. If you go to Samsung's website, you can go to the freestanding ranges and it will allow you to filter to show only the true convection ovens. When I looked a couple months ago, there were 4 models and they ranged in price from $200-$400 more than this one. They also have a slightly smaller oven capacity at 5.8 vs 6.0. Hope this helps!
  Answered 4 years ago by Terrence
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QuestionHow do you recalibrate the oven temperature. It is off about 20 degrees
Asked 2 years ago by Yma.
- Answer Hello there, Recalibrating your oven is easy. Allow us to help. Here is a link for simple steps to calibrate your oven. Calibrate your oven's temperature https://www.samsung.com/us/support/answer/ANS00049012/ Have a great day. ^Camille
  Answered 2 years ago by Samsung
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Questiondo you need to season the griddle or grates
Asked 3 years ago by Anonymous.
- Answer Hello, We understand that you want to know how to use the grates or griddles properly. We'll be delighted to assist you with your query. As per checking, the griddle does not need to be seasoned anymore as it has a protective coating around it; however, it wouldn't hurt to season the grill to help the coating it already has. The griddle may also discolor over time as it becomes seasoned with use. Thank you! -Angelica
  Answered 3 years ago by Samsung
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QuestionHow do you change the time on the clock? The clock started when it was plugged in, but the time isn't accurate .
Asked 3 years ago by Anonymous.
- Answer It’s tricky because it says to hold for 3 secs. Don’t do that just press and release the settings button and then type in your current time and press release settings button again.
  Answered 3 years ago by EXPY
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QuestionWhen it says height is adjustable, is that both up and down?
Asked 3 years ago by Cooking.
- Answer Yes
  Answered 3 years ago by RobertV
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QuestionWhen I turn on 1 burner, all the burners start to click, is this normal ? Please advice Thanks
Asked 3 years ago by JAR.
- Answer Yes this is normal. My prior stove did it too.
  Answered 3 years ago by Anzio
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QuestionWhat is the best product to use to clean off spills on the top of stove without harming the original shine?
Asked 3 years ago by Renee.
- Answer Hi Renee, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection - Stainless steel. I have shared a Samsung link that will guide you in cleaning your cooktop well. https://www.samsung.com/us/support/answer/ANS00049945/ I have also shared a link to clean the oven. https://www.samsung.com/us/support/answer/ANS00049011/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144667632 Leo
  Answered 3 years ago by Samsung
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QuestionWhat does the WiFi do?
Asked 3 years ago by Frannie.
- Answer Allows you to turn on oven remotely (on the way home with a pizza to bake and need it preheated?) and give you usage data like when it’s time to clean it. (And by clean it, I mean to push the buttons so it cleans itself. Lol)
  Answered 3 years ago by Socrmom92
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QuestionDoes your griddle have a white 6” x 6” square on the underside of the griddle that is not covered in non-stick coating? I’m trying to find out if this is normal.
Asked 4 years ago by tjk1.
- Answer Yes.
  Answered 4 years ago by Tyoneon64
  Answer this question
Question2 questions: Is this stove conventional (standard) besides convectional and is the self cleaning high heat, not steam?
Asked 4 years ago by Phoebe.
- Answer Both are great questions, Phoebe! This model offers two separate buttons on the control panel for standard bake and convection bake. This means you can choose whichever you want each time you use the oven. The self clean option on this model is a high heat self clean, though we do have many models with a steam clean feature as well. ^Jecca
  Answered 4 years ago by Samsung
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QuestionWho performs service on a propane, fueled gas range?
Asked 2 days ago by Turtle.
- Answer Hi there, Any adjustments and service needed for the range should be performed only by qualified gas range installers or service technicians. Have a great day! Nicole
  Answered 7 hours ago by Samsung
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QuestionWho does Best Buy use for service for a gas range?
Asked 2 days ago by Turtle.
- Answer Hi there, To better assist you with your concern, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. Thank you. Nicole
  Answered 7 hours ago by Samsung
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QuestionMy range was installed this morning and is working fine. I got the clock set up, but I notice that the other buttons are not backlit and are difficult to see. Is there a setting to backlight the display? Dark grey text on a glossy black background is hard
Asked 1 month ago by Paul.
- Answer I can read everything fine on the stove. I have a light directly above the stove
  Answered 2 weeks ago by AshleyH
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QuestionDoes this have child lock?
Asked 1 month ago by KLWB.
- Answer Hello there, Yes, this range has a lock to prevent the control panel and door from accidentally opening and/or tipping the product. Please refer to your user manual for more details. Turn to page 29, "Oven lock." User manual https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf Have a great day. ^Camille
  Answered 1 month ago by Samsung
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QuestionWhen self clean is operating and power outage happen the oven door is locked and cannot open or unlock, how do I unlock?
Asked 1 month ago by Daniel.
- Answer Hello Daniel, Thank you for letting us know what happened with your range. We understand how concerning it is when the oven door remains locked after a power interruption during Self Clean, and we’re here to help you get it operating normally again. To address a locked oven door after Self Clean, please follow the guide below and click on the embedded links for additional support: The oven door is locked http://www.samsung.com/us/support/troubleshoot/TSG10002325/ Thank you! ^Camille
  Answered 1 month ago by Samsung
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QuestionHow can you do a factory reset on the oven feature?
Asked 1 month ago by Anonymous.
- Answer Hello there, We are glad to respond to your inquiry. Let us get you the details you need. This range model can only perform a hard reset by cutting power or resetting the self-cleaning oven controls. Have a great day. -John
  Answered 1 month ago by Samsung
  Answer this question

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Questions & Answers

Samsung - 6.0 cu. ft. Freestanding Gas Range with No-Preheat Air Fry & Convection - Black Stainless Steel

Q: QuestionAre the broilers gas or electric? Is the inside of this model gas as well?

Q: QuestionIs there any way to fix the scratches on the stainless steel surface? We've noticed that there are a lot of noticeable scratches to the left and right of the bake settings.

Q: QuestionLooking at this Samsung NX60A6511SS/AA with black porcelain top and the NX60A6711SS/AA with stainless steel cooking top, and wondering which is better for keeping clean and resisting discoloration, and the advantages and disadvantages of each top.

Q: QuestionIs using the air fryer function the same as using the convection feature?

Q: QuestionIs this a TRUE convection oven or just convection?

Q: QuestionHow do you recalibrate the oven temperature. It is off about 20 degrees

Q: Questiondo you need to season the griddle or grates

Q: QuestionHow do you change the time on the clock? The clock started when it was plugged in, but the time isn't accurate .

Q: QuestionWhen it says height is adjustable, is that both up and down?

Q: QuestionWhen I turn on 1 burner, all the burners start to click, is this normal ? Please advice Thanks

Q: QuestionWhat is the best product to use to clean off spills on the top of stove without harming the original shine?

Q: QuestionWhat does the WiFi do?

Q: QuestionDoes your griddle have a white 6” x 6” square on the underside of the griddle that is not covered in non-stick coating? I’m trying to find out if this is normal.

Q: Question2 questions: Is this stove conventional (standard) besides convectional and is the self cleaning high heat, not steam?

Q: QuestionWho performs service on a propane, fueled gas range?

Q: QuestionWho does Best Buy use for service for a gas range?

Q: QuestionMy range was installed this morning and is working fine. I got the clock set up, but I notice that the other buttons are not backlit and are difficult to see. Is there a setting to backlight the display? Dark grey text on a glossy black background is hard

Q: QuestionDoes this have child lock?

Q: QuestionWhen self clean is operating and power outage happen the oven door is locked and cannot open or unlock, how do I unlock?

Q: QuestionHow can you do a factory reset on the oven feature?

Best-selling All Ranges

QuestionAre the broilers gas or electric? Is the inside of this model gas as well?

QuestionIs there any way to fix the scratches on the stainless steel surface? We've noticed that there are a lot of noticeable scratches to the left and right of the bake settings.

QuestionLooking at this Samsung NX60A6511SS/AA with black porcelain top and the NX60A6711SS/AA with stainless steel cooking top, and wondering which is better for keeping clean and resisting discoloration, and the advantages and disadvantages of each top.

QuestionIs using the air fryer function the same as using the convection feature?

QuestionIs this a TRUE convection oven or just convection?

QuestionHow do you recalibrate the oven temperature. It is off about 20 degrees

Questiondo you need to season the griddle or grates

QuestionHow do you change the time on the clock? The clock started when it was plugged in, but the time isn't accurate .

QuestionWhen it says height is adjustable, is that both up and down?

QuestionWhen I turn on 1 burner, all the burners start to click, is this normal ? Please advice Thanks

QuestionWhat is the best product to use to clean off spills on the top of stove without harming the original shine?

QuestionWhat does the WiFi do?

QuestionDoes your griddle have a white 6” x 6” square on the underside of the griddle that is not covered in non-stick coating? I’m trying to find out if this is normal.

Question2 questions: Is this stove conventional (standard) besides convectional and is the self cleaning high heat, not steam?

QuestionWho performs service on a propane, fueled gas range?

QuestionWho does Best Buy use for service for a gas range?

QuestionMy range was installed this morning and is working fine. I got the clock set up, but I notice that the other buttons are not backlit and are difficult to see. Is there a setting to backlight the display? Dark grey text on a glossy black background is hard

QuestionDoes this have child lock?

QuestionWhen self clean is operating and power outage happen the oven door is locked and cannot open or unlock, how do I unlock?

QuestionHow can you do a factory reset on the oven feature?