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Hello geek2099, I am including a link to a troubleshooting guide to support your concerns on the SmartThings app (http://www.samsung.com/us/support/troubleshooting/TSG01003481/). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143552134) and it will help our team pull up your information. We thank you for choosing Samsung for your home. ^Lena
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