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Questions & Answers

Your price for this item is $749.99
The comparable value price is $1,079.99
Page Showing 41-60 of 157 questions
  • QuestionIs there accessories available to protect the glasstop from use with cast iron pans- to act as a barrier between the pan and stovetop while cooking?

    Asked by Barrier.

    • Answer J Know

      Answered by Anonymous

  • QuestionWhat can I do if the right double eye is heating to max regardless of turning the dial to low or medium?

    Asked by Curlytop.

    • Answer Hi Esme, We understand how you feel regarding this range. We are here to help you. We would like to speak to you directly to provide options and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148038838), to help our team pull up your information. Have a great day! ^Rodel

      Answered by Samsung

  • QuestionDoes the burner run super hot? Been using the front right and it boils on low

    Asked by Frustrated.

    • Answer No

      Answered by Anonymous

  • QuestionIs the glass top strong enough for pressure canning? Full pressure canners are heavy.

    Asked by Herculesmama.

    • Answer Hi there, Yes the glass top strong enough for pressure canning. First, when canning, never drag the pot across the surface of the cooktop. Even if the pot is very heavy and full of water, always lift it straight up, as dragging it can damage the cooktop’s surface. We have tested weights up to 65 pounds, which should be sufficient for most canning needs. However, there isn’t a strict limit on how heavy a canning pot can be. The key consideration is that the heavier the pot, the more likely you are to accidentally drag it across the surface instead of lifting it properly. Be mindful of your strength. Always use pots with a completely flat and smooth bottom. The pot should not have ridges or any uneven features. If the bottom is not flat, it will be harder for the pot to heat up, and the contents may not reach a full boil. Additionally, it could cause damage to the cooktop. Please see the link for more details. Canning on your Samsung cooktop https://www.samsung.com/us/support/answer/ANS00085246/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147701312) to help our team gather your information. Have a great day. ^Charles

      Answered by Samsung

  • QuestionIs that every range is standard size?

    Asked by Anonymous.

    • Answer Greetings, The standard range dimensions are approximately 30 inches wide, 27-29 inches deep, and 36 inches tall. Yes, this model meets the standard size for a range with a width of 29 15/16 inches and a depth of 28 11/16 inches. The height is slightly higher than a customer's height of 46 5/16-27 1/16 inches (adjustable). Samsung offers ranges in various sizes ranging from 24 to 30 inches in width. We shared our link below for your reference. Samsung All Ranges https://www.samsung.com/us/home-appliances/ranges/all-ranges/ If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147531541) to help our team pull up your information when you message us. Thank you. -Kimberly

      Answered by Samsung

  • Questionhow much does it weigh

    Asked by irvin.

    • Answer Hello Irvin, This range model weighs 148 lbs. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147531492) to help our team pull up your information when you message us. Thank you. -Kimberly

      Answered by Samsung

  • QuestionWhat are these red stuff that you can see through the glass? It's like some kind of aluminum foil inside the glass. Is this normal? It looks terrible.

    Asked by AKmusic907.

    • Answer These are the heating coils that provide heat through the glass top. This is normal.

      Answered by Updatingappliance

  • QuestionHow oven racks are included?

    Asked by Julie.

    • Answer Hi Julie, There are two oven racks included in this range model. Have a great day! Chrystel

      Answered by Samsung

  • QuestionAre the stovetop burners convection?

    Asked by convection.

    • Answer Hello, The stovetop burners are not convection, but the oven is. Thank you. -Angelica

      Answered by Samsung

  • QuestionThe old stove is smaller if I buy this one will thay cut the counter to fit the new stove??

    Asked by Anonymous.

    • Answer Dear valued Bestbuy client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check if they can accommodate your request when installing the range. Have a great day. -Ernest-

      Answered by Samsung

  • QuestionDoes this have a lock out feature for safety with children around?

    Asked by Jm.

    • Answer Hi Jm, Yes, this Samsung range model has a lockout feature for its oven. To activate/deactivate the lock, please turn to page 27 of this model's user manual link shared below. https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147386797 to help our team pull up your information. Leo

      Answered by Samsung

  • QuestionCan the stove be turned off from the stree

    Asked by Anonymous.

    • Answer Greetings! No, the stove/cooktop of this Samsung range model cannot be turned off remotely; however, monitoring is possible. The feature (Smart Control) can disable the oven. I have shared the user manual link below of this Samsung range model. Please turn to pages 37 - 38 for using the Smart Control Feature. https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147386861 to help our team pull up your information. Leo

      Answered by Samsung

  • QuestionWe just bought this stove 2 months ago and the oven light has went out, what size do I need? None of the paperwork shows. I can’t believe we paid this much and the light is already gone!

    Asked by Benniesmom.

    • Answer Hi there, We know how important an oven light is. The oven light is a standard 40-watt appliance bulb. Please see the "Changing the oven light" section on page 52 of the user's manual for reference. Manual https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf To check the availability and compatibility of your range's oven light, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Have a great day. ^Aloe

      Answered by Samsung

  • QuestionDoes this have broiler

    Asked by Nana.

    • Answer Hi Nana, Yes, it has a broiler. Have a great day. ^Aloe

      Answered by Samsung

  • QuestionDoes this model come with an air fryer basket?

    Asked by Angie.

    • Answer No

      Answered by DavidT

  • QuestionIs this stove self cleaning?

    Asked by Kapelady.

    • Answer Yes, Linda, the range has a self-cleaning option. You can click the link below and see pages 43–46 (self-cleaning) for reference. User manual: https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf Have a great day, -Ernest-

      Answered by Samsung

  • QuestionWHERE IS THE SERIAL NUMBER

    Asked by Anonymous.

    • Answer Greetings, The serial number is located with the model number of the range. You can click the link below and select "How to find my model number" and choose "Home appliance" then "Range" to get the serial number. How to find my model number: https://www.samsung.com/us/support/#find-codes Have a great day, -Ernest-

      Answered by Samsung

  • QuestionWe wanted to raise the height about a half inch to an inch to be flush with the counter top...can we adjust the height on the unit?

    Asked by scance.

    • Answer Yes the height is adjustable. Im not sure if it a full inch though.

      Answered by Dk407

  • QuestionWhat is the height of the back control panel?

    Asked by Tracey.

    • Answer Hi Tracey, We are glad to provide the dimension (height) of the control panel on this Samsung range model. The height of the control panel from the cooktop is 10 3/16 inches. Leo

      Answered by Samsung

  • QuestionI did not receive a owners manual with my new range, how can I get one?

    Asked by Sally.

    • Answer Hi Sally, Congratulations on your new Electric Range. We are glad to share where you can get an online copy of your user manual. Below is the link for the user manual of this range model. https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146703972 to help our team pull up your information. Leo

      Answered by Samsung