A:AnswerHi Rahul! Your TU7000 most likely needs a Firmware Update: Home - Settings - Support - Software Update. If the issue persists after updates, please reach out to Samsung Support via any of these options:
Phone: 1-800-SAMSUNG
Available 8 AM - 12 AM EST 7 days a week
LiveChat or Text: https://www.samsung.com/us/support/contact/
Facebook Messenger: https://www.facebook.com/samsungsupport
Twitter: https://twitter.com/SamsungSupport
The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/ ^Gina
A:AnswerTomCat, you can utilize a Roku device if you choose to - this will work without any issues. You can also take advantage of hundreds of apps you can choose from and download in your TV's built-in App Store. ^Gina
A:AnswerHi JP, great news! The 65TU7000 does offer closed captioning. Here's how to turn it on: Home - Settings - General - Accessibility - Caption Settings - Set Caption to On to watch programs with the captions displayed. ^Scott
A:AnswerHi Norm! For more information on delivery/installation services, please contact your local Best Buy or visit https://www.bestbuy.com/site/help-topics/home-and-business-delivery/pcmcat204400050032.c?id=pcmcat204400050032 ^Celina
A:AnswerPockets, I’m sorry to see that you are having difficulties with the colors on your 65TU7000.
So that we can better troubleshoot towards a solution, please reach out to Samsung TV Support at:
― Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri
― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
We look forward to hearing from you. ^Celina
A:Answerthe back does not have the output connections you'll need. I have an old school surround system and the only way we were able to get the sound to connect was by purchasing a newer receiver and even then it only worked because we connect the TV sound by Bluetooth. Also, dont buy this TV, its garbage. Immediate black spots in picture and apps crash or won't open.
A:AnswerHi! The 65TU7000 does not feature voice control features. Check out the 65TU8000 at the following link from Best Buy for voice control support.
https://www.bestbuy.com/site/samsung-65-class-8-series-4k-uhd-tv-smart-led-with-hdr/6401718.p?skuId=6401718
^Tim
A:AnswerHi Bill! Yes you can mount this TV on the wall. The VESA Wall Mount for the 65TU7000 is 400mm x 300mm. This will be the information you need, to get the proper mount for this TV. Below is a link to some that will be compatible: https://www.bestbuy.com/site/searchpage.jsp?st=vesa+wall+mount+400mm+x+300mm&_dyncharset=UTF-8&_dynSessConf=&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys ^Celina
A:AnswerHello Reggie,
No, the 65TU7000 does not have a HDTV Tuner. Please check out Best Buy for a digital antenna. https://www.bestbuy.com/site/searchpage.jsp?st=Digital+antenna&_dyncharset=UTF-8&_dynSessConf=&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys ^Cristian
A:AnswerHello Josh,
The dimensions for the 65Q70T are:DIMENSIONS (INCHES W x H x D): TV WITHOUT STAND: 57.1 x 32.7 x 2.4 TV WITH STAND: 57.1 x 35.6 x 11.2
^Cristian
A:AnswerHello Powercord,
the 65TU7000 uses nonpolarized power cords. Please check nonpolarized power cords at Best Buy. https://www.bestbuy.com/site/searchpage.jsp?st=Nonpolarized+Power+Cord&_dyncharset=UTF-8&_dynSessConf=&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys
^Cristian
A:AnswerHi there! You sure can use the TU7000 as a monitor. You can connect the TV via HDMI cable, or connect wirelessly using WiDi (Wireless Display) on Windows, or AirPlay on iOS devices. ^Gina
A:AnswerHi Patty! Bluetooth is used to connect devices, such as a soundbar or mobile device. You can connect and utilize apps like YouTube, Netflix and Hulu via WiFi. The TU7000 does not have built-in Voice Assistants - this feature starts at the TU8000 and above; however, when utilizing the Voice Assistant on the TU8000 and above, certain apps such as Netflix do not allow for Voice Control - this will vary by app. ^Gina
