“I connected a new BOSE Smart Soundbar 300 using the ARC port (Ultra high speed HDMI cable). When I skip a recorded show, the sound from the sound bar is muted for 3 seconds every time. This did not happen with my 10 year old Samsung TV. Any ideas?”
Answer This Question
1-2 of 2 Answers
First, I must say that I hired Best Buy's Geek Squad to do the combined install of our new 65" Samsung TV with a Samsung soundbar (sorry, it wasn't a BOSE). The compatibility factor of having the same manufacturer for both the TV as well as the soundbar simplified the install. As I watched the Geek Squad tech zip through the install process, I noticed a SETTING for the Samsung soundbar that would enhance and SYNC the soundbar with the image on the screen. Obviously someone at Samsung noted this problem of syncronizing the sound with a soundbar, and decided to add that feature to their own brand of soundbars.
Sorry, there was a problem. Please try again later.Hi MikeNeedsHelp! I’m sorry to see that you are having difficulties with the audio skipping or cutting out on occasion. So that we can better understand the issue and troubleshoot towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Tim
Sorry, there was a problem. Please try again later.