“Our Samsung is connected to Direct TV cable system via Direct TV's Gemini Air into HDMI port #1. Our internet provider is ATT and we have fiber with 500Mbps. We consistently get the purple screen and have to unplug TV and reboot. How do we fix it?”

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  Answered by Joseph 1 year ago

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• PurpleGreenScreen - Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered by Samsung 1 year ago

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