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Do you have any external sound bar connected?Did you properly sync these devices when you first turn on the tv after the installations?if they're wired, check connections if they are tightly connected from their hubs.
Sorry, there was a problem. Please try again later.Charlie - Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist
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