Just bought one. There are several vertical blue lines across the top of the screen. How can this be fixed? null

Question

BlackFridaySpecial · Accepted Answer

Call for warranty repair or replacement.

Samsung · Answer

Hi,

If your TV is displaying lines on the screen, we recommend the following steps to help isolate the issue:

1.	Check all input cable connections for any external devices (e.g., HDMI, streaming boxes, Blu-ray players)
2.	Switch channels or inputs to see if the issue appears across all sources
3.	Run a Picture Test to check for panel-related issues: Settings > Support > Device Care > Self Diagnosis > Picture Test
4.	Perform a cold boot by holding the power button on your remote for about 10 seconds
5.	Ensure your TV has the latest software installed: Settings > Support > Software Update

If the issue continues after these steps, the TV may require service. For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.

~Samsung Advisor

“Just bought one. There are several vertical blue lines across the top of the screen. How can this be fixed?”

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