Questions & Answers
- Model:
- ME21DG6500SRAA
- |
- SKU:
- 6568541
Q: QuestionThe unit doesn't turn on even the clock display. I check up the power outlet and it work. This unit came with a fuse unit to replace it? How long the guarantee cover my microwave and how can I make a reclamation?
Asked by JulioG.
- A:Answer Hi Javy, We understand how you feel regarding this microwave. We are here to help you. Please see page 35 of the user manual for steps to take when the oven does not turn on. https://downloadcenter.samsung.com/content/UM/202502/20250214160715379/O_01._IB_FULL_ME7500D_ME21DG6500SR_AA_EN.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1149192709), and it will help our team pull up your information. ^Rodel
Answered by Samsung

Q: QuestionMicrowave will not heat any food item. Is there a setting or button that can be pressed to reset the microwave?
Asked by Timothy.
- A:Answer Hi Timothy, No, there is no reset button for this microwave. To help improve the heating microwave performance for heating, please see the link below and follow the steps and hyperlinks within. Samsung microwave is not heating or has stopped working https://www.samsung.com/us/support/troubleshooting/TSG01001963/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148712495) to help our team gather your information. Have a great day. ^Charles
Answered by Samsung

Q: QuestionDoes it have a bottom light to help light the stove top?
Asked by Papaw.
- A:Answer Yes, it does. However, it takes a minute to FIND the touch button for the light and the clock 'setter'.
Answered by KimberleyS
Q: QuestionWhat is the distance from the cabinet above the microwave to the bottom of the wall bracket?
Asked by RB.
- A:Answer Hi there, The space between the bottom of the cabinet and the bottom of the wall bracket is 16 1/2 inches. For reference, check page 7 (MOUNTING SPACE) of the installation manual and watch the full video of the Samsung over-the-range microwave installation. Installation manual: https://downloadcenter.samsung.com/content/EM/202403/20240318130943669/DE68-04108A-08_IM_ME18H704SFB_AA_EN_240305.pdf Installing your over-the-range microwave | Samsung US: https://www.youtube.com/watch?v=eueYEAgeDWQ&t=13s Have a great day, -Ernest-
Answered by Samsung

Q: QuestionDoes this come with the back wall mount?
Asked by Dek3388.
- A:Answer Yes. The very first instruction in the installation manual is to detach the mounting plate that you'll use as a template for drilling when you begin installation. It should come attached to the back of the microwave by two screws. My open box unit did not come with one though. Not sure if I could have reused the back plate from my previous (GE) microwave, or not. I ended up returning it because there were other missing parts and issues.
Answered by Prepnology
Q: QuestionHow does it vent?...need details for proper installation.
Asked by Fabio.
- A:Answer It vents UPWARDS, but the vent on the top of the microwave isn't completely in the back of the top. Since I'm replacing a different microwave, I have to jimmy-rig meeting the 2 vents up.
Answered by KimberleyS
Q: QuestionWhy won’t the auto connectivity work with this new microwave. It worked with my old one ? It use to be when I turned my range on my fan and light would go on automatically on my microwave. Need help
Asked by Avogds.
This question was asked about the related product: Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - Matte Black Steel
- A:Answer Hi there, We all want to utilize all the functions of our appliances. To help you with the auto connectivity function, Please see the "Auto connectivity" on page 19 of the user's manual for reference. Manual https://downloadcenter.samsung.com/content/UM/202402/20240227133434652/O_01._IB_FULL__ME7500D_ME21DG6500SR_AA_EN.pdf Have a great day. ^Aloe
Answered by Samsung

Q: QuestionCan this microwave be used on the countertop?
Asked by Kimmer.
This question was asked about the related product: Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - Matte Black Steel
- A:Answer Hi Kimmer, Our Samsung over-the-range microwave is designed to be installed in between the cabinets to prevent blocking the vents at the bottom of the unit. Placing it over the range is optional. We have included an installation video link below for your reference for the microwave. Installing your over-the-range microwave | Samsung US https://www.youtube.com/watch?v=eueYEAgeDWQ Have a lovely day. -Kimberly
Answered by Samsung

Q: QuestionCan this be vented to the exterior? The description states recirculate. The previous answer on this topic was incorrect. Pg 30 in the user guide link that was posted only speaks about venting covered food!?! Is there an installation guide to reference?
Asked by AdamATL.
- A:Answer The Best Buy installation team told me that the fan CAN be vented to the exterior of the house. They performed a quick modification to the microwave fan direction and installed the unit so it does vent to our previously existing vent to outside the house.
Answered by Granman
Q: QuestionWhat is the screen saver mode? Is that for the display time to time out?
Asked by LS.
- A:Answer Hi there, The microwave doesn't have a screen saver mode. You may check the "Setting up your new microwave oven" section on pages 12 - 19 to learn more about microwave functions. User's Manual https://downloadcenter.samsung.com/content/UM/202402/20240227133434652/O_01._IB_FULL__ME7500D_ME21DG6500SR_AA_EN.pdf Have a great day. ^Aloe
Answered by Samsung

Q: Questionhow do you vent?
Asked by Anonymous.
This question was asked about the related product: Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - Matte Black Steel
- A:Answer By default the vent is set to interior venting. I believe to vent outwards, there is a hatch in the back or the back needs to be removed to swivel the vent direction to outward.
Answered by ApartmentGuy
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