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Greetings! Thank you for your honest feedback, and we hope you are in good health. It is unfortunate that the microwave isn't working up to your standards. Your feedback helps us understand where we can take steps to improve our product and service. I have shared a Samsung link below that will help resolve your concerns with the microwave. https://www.samsung.com/us/support/troubleshooting/TSG01001963/ I have also shared the user manual link below. Please access the link and turn to pages 34 - 35 for additional steps to resolve heating issues with the microwave. https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of: One (1) Year Parts and Labor. Ten (10) Years Magnetron Part (Part Only). Please click on the link for complete details of warranty coverage. https://www.samsung.com/us/support/service/warranty/ME21M706BAS/AA Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144667497 Leo
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