A:AnswerI just received a brand new Samsung Bespoke refrigerator and same situation... new construction, under which the 2020 NEC 210.8(d) requires GFCI on kitchen appliance circuits... and it trips GFCI in lesss than 15 seconds. Tried it on 4 different branch circuits (all with brand new Leviton GFCI/AFCI combo breakers) and it trips every one.
So I immediately ordered a replacement unit direct from Samsung... and you guessed it, SAME PROBLEM! There is a serious problem with Samsung quality, surely now that it's an NEC requirement they shouldn't be shipping refrigerators with over 10mA of leakage current!
I'm not sure what the best course of action, but I'll start by posting this several places and see if I can get Samsung's attention!
A:AnswerGreetings,
The compatible water filter used for this refrigerator model is HAF-QIN/EXP. We also shared the link below for your reference.
HAF-QIN Refrigerator Water Filter
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/
Have a lovely day.
-Kimberly
A:AnswerDear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
A:AnswerDear Best Buy clients,
To better assist you with your concern, please get in touch with the Best Buy customer service department at 888-237-8289. Call us anytime, 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
A:AnswerHi Jen,
We are happy to answer your question about the ice tray on this Samsung refrigerator model.
To remove the ice tray for cleaning in your refrigerator model, gently lift or slide it out of its position. Be careful not to apply too much force as this can damage the tray or the ice maker.
Leo
A:AnswerDear Valued Best Buy Client,
To better assist you with your question about the installation of this Samsung refrigerator model, please contact Best Buy's customer service department at (888) 237-8289.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
A:AnswerHi Pablo,
No, it can't be mounted. Our counter-depth refrigerators have a depth of 24-25 inches (not including the doors or handles). They will typically fit better on your counter with only the doors sticking out and increase the walking space.
Counter Depth models are useful for a sleeker look in the kitchen and can mean not reaching very far into the refrigerator to get things from the back.
Have a great day!
Chrystel
A:AnswerHi Benjamin,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146945228) to help our team pull up your information.
Have a great day,
-Ernest-
A:AnswerHi Leon,
We understand your disconcertment about the temperature discrepancy between the control panel reading and your thermometer. We are here to help out.
I have shared a Samsung link below that will help out with the discrepancy. The link also has hyperlinks like "troubleshooting guide for refrigerator cooling issues" that can be accessed if additional steps are needed.
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146872309 to help our team pull up your information.
Leo
A:AnswerHi Pat,
No, this Samsung refrigerator model can't be ordered without the Beverage Center. This model will come with the beverage center. I have listed below the 3 types of this refrigerator model.
1. Family Hub: RF23BB890012AA
2. Beverage Center: RF23BB860012
3. Auto Fill Water Pitcher: RF23BB820012
The refrigerator model that does not have the beverage center is the Auto Fill Water Pitcher type; however, it will also not have the Family Hub panel on it.
I have shared the Samsung link below of this Samsung model for your reference. You may select one of the 3 types on the right-hand side so you can compare the models.
https://www.samsung.com/us/home-appliances/refrigerators/bespoke/bespoke-counter-depth-4-door-french-door-refrigerator-23-cu-ft-with-family-hub-in-white-glass-rf23bb890012aa/?redir=RF23BB890012AA
Should you have additional questions, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146842131 to help our team pull up your information.
Leo
