“I’m trying to check to see if the water filter is working but I can’t seem to pull it out. Why is it so difficult? I have a water purity test sensor that indicates the water and ice cubes are extremely FULL of impurities compared to bottled and tap water.”
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I am sorry you are having problems with your samsung water filter. It should not be difficult to remove. Please refer to owners manual for directions. if you cannot remove, please call us so that we may send out a tech to fix the issue. its free of charge
Sorry, there was a problem. Please try again later.We understand where you're coming from. Let's get you the help you need, Kiowarain. I have shared a link for instructions on properly replacing/removing the water filter. Please watch the YouTube video and click on the hyperlinks included. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147054118, to help our team pull up your information. Have a great day! ^Chrystel
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