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Hi Erski, We know how important it is for your refrigerator to run quietly and keep your ice fresh and ready to use. Let us help. I have shared a Samsung link below to help with your experience with the operational sound of the refrigerator. It includes a video that we recommend watching in full, as well as hyperlinks that can be visited for additional help. Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ I have shared another Samsung link below to help with the ice clumping. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice Should you need more assistance with your refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1152076322 to help our team pull up your information. Leo
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