Questions & Answers

Q: QuestionIf you already have a oven\ range hooked up with a gas line do you still need to purchase any extra parts that are not included in the purchase of the new range

Asked 4 years ago by Shaggy.

• A:Answer Than if its recommended than new parts should be included if its a safety factor. Or is it away the just get more money buying a new product. Guess they dont care about safety just money.

  Answered 4 years ago by Anonymous

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Q: QuestionHI- Is convection bake and broil available on both flex duo?

Asked 5 years ago by Roadrunner.

• A:Answer This range offers the convection bake and roast features. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat is the depth of the back of a NX58K7850SS?

Asked 5 years ago by Anonymous.

Q: QuestionNone of the pictures show the doors opening. I gather one must open both ovens to access the bottom one, is this right? Is it just one door for both?

Asked 5 years ago by Elle.

• A:Answer To open the upper door hold the handle and the lever. Press the lever to release the door latch, and then pull the handle. To open the whole door make sure to grasp the handle by the lever-less portion. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes this stove require a 110 outlet or 240?

Asked 5 years ago by Christopher1.

• A:Answer The range requires 120-volt, 60-Hz, 20-amp. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat is a depth when the full door is open?

Asked 5 years ago by Melanie.

• A:Answer 46 3/4”

  Answered 4 years ago by Htxmom

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Q: QuestionWhy can’t I get the proofing option to turn on

Asked 5 years ago by Kris.

• A:Answer Hey there, Kris. Here are instructions for how to use the bread proof feature- 1. Press Bread Proof. 2. Press START/SET. 3. Press OFF/CLEAR at any time to turn off the Bread Proof function. ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionHow many BTU is the oven and burners total?

Asked 5 years ago by viv.

Q: QuestionTo start the oven from the app, do you have to be on the same wifi in the house... or can you start the oven when you are not home?

Asked 5 years ago by Grant.

• A:Answer You cant start it while you're away :( we just got this oven and I was so sad that it didnt work that way you CAN however turn it off while you're out and about and can also see what burners etc are on and can turn the temp etc down...just can't turn it on while away

  Answered 5 years ago by Jessica

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Q: QuestionDo Knobs light up when on?

Asked 6 years ago by Kathy.

• A:Answer No, not on this model. I was told by the installer that they do in the upgraded model which comes with a griddle grade. This model does NOT have a griddle as standard.

  Answered 6 years ago by MikeVerified Purchase

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Q: QuestionWhat are the heights of the upper and lower oven compartments with the divider installed?

Asked 6 years ago by Joe.

• A:Answer Now that I have the stove I’m not happy with upper portion or lower now that Turkey time is coming I don’t see a fit for cooking stove like I would a regular stove

  Answered 6 years ago by GlowgirlVerified Purchase

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Q: QuestionIs this stove/oven vented? if so, is it vented in the back or both back and top?

Asked 6 years ago by Jonesy19700.

• A:Answer It’s vented on the top front

  Answered 6 years ago by Ejax1Verified Purchase

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Q: QuestionWhat is the best way to bake bread using a NX58M6850S gas dual oven ? Upper / lower oven with divider or not ?

Asked 6 years ago by snoocy.

• A:Answer Bread can be made in this range's upper or lower oven.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionWhat is the inside dimension of the oven?

Asked 6 years ago by MaLu.

Q: QuestionWhat is the width

Asked 6 years ago by Betty.

• A:Answer The product width is 29.813 inches.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionDoes the outlet work on a 120v or a 240v? How many amps? Thanks in advance!

Asked 7 years ago by Stovetopless.

• A:Answer 120v. Its was a issue for us as the space behind our old range was outfitted for 240v. We're using an extension cord for now until we hire an electrician, but it's a small inconvenience

  Answered 5 years ago by TheyCameToBoston

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Q: QuestionDoes installation include removal of the old appliance?

Asked 7 years ago by lasandra5.

• A:Answer If you pay for it and if they show up

  Answered 7 years ago by unhappyVerified Purchase

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Q: QuestionWill it work if there is no electricity in the house or the gas line will get shut down?

Asked 7 years ago by Momo.

• A:Answer No it will not. The electricity is needed to ignite the flame, and the gas is needed as well.

  Answered 7 years ago by CustomerVerified Purchase

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Q: QuestionDoes the range come with a propane gas conversion kit; does it need one or is it purchased separately?

Asked 7 years ago by Nan.

• A:Answer Hi Nan. Thank you for reaching out regarding your Samsung - Flex Duo™ 5.8 cu. ft. Self-Cleaning Freestanding Gas Convection Range if the range comes with a propane gas conversion kit; is it needed or purchased separately? Regarding your concern, the conversion kit is sold individually, which needs to be done by a licensed person. If you wish to change this range to liquid propane, it will be your decision. Here is a link to your user manual to further assist you. Please go to page 9. https://downloadcenter.samsung.com/content/UM/202103/20210308175444705/NX7000K_VE_NX58M6850SS_AA_DG68-00909A-07_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144299290 ^Camille

  Answered 3 years ago by Samsung

  
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