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You may need to be specific about what app and what type phone you are talking about. If you mean the app that controls the settings, look under Galaxy Wearables. You may have to reset or reboot phone entirely. Otherwise, depending on how long you have had the earbuds, Geek Squad may help you.
Sorry, there was a problem. Please try again later.Hello Countrycridder, thanks for reaching out! Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111318/) to an article that will help you troubleshoot connection issues. ^Elizabeth
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