I've had these for about a month now and mainly wear them walking outside. I'm unable to put my phone in my jacket or pants pocket without the sound on the earbuds being disrupted, I have to actually keep the phone in my hand. Does anyone know why? null

Question

Ruby · Accepted Answer

Go back to exchange them. Maybe you got a defective pair. Mine works perfectly fine when I put my phone into my jacket

Samsung · Answer

Hello CuriousandAnnoyed, thanks for asking! Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111318/) to an article that will help you troubleshoot the connection issues. ^Elizabeth

Answered by Samsung 5 years ago

TRUExZEUSTTV · Answer

I have not had this problem have you visited your cell service provider to check the phone out sounds like a problem with the bluetooth transmitter. Also make sure galaxy wearable is updated.

Kk32 · Answer

Maybe your phone is still in open mode, because I put mine in my cargos and then sync. Hope this helps.

“I've had these for about a month now and mainly wear them walking outside. I'm unable to put my phone in my jacket or pants pocket without the sound on the earbuds being disrupted, I have to actually keep the phone in my hand. Does anyone know why?”

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