“One of the ear bud does not work, even it appears to be fully charged.”

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• I have experienced this issue. Slightly and gently twisting it while in my solves the issue; although, this doesn't happen to frequently. If you cannot solve the issue, I recommend taking them back for a replacement pair. The earbuds, fully functioning, are amazing.

  Answered by DeeK 4 years ago

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• HI, FH440I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla

  Answered by Samsung 4 years ago

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