What if there are issues with this "new" phone within the first 30 days? This is a new, out-of-the-box phone and it's already freezing up during online use and disconnecting during some app usage.

Question

HunterS116 · Accepted Answer

Depending on your carrier or place of purchase (Best Buy is one), you only have 14 or 15 days. I would take it back if it is having software issues. Just make sure of your return time.

atlmaverick · Answer

If you have the receipt and bought the phone from Best Buy, you can return the phone or have them address the issue.

gst108 · Answer

Take it back and get it exchanged.

cheetabrad · Answer

You have 15 days to take it back to Best Buy. Sorry!

NigelBBY · Answer

If it is within 15 days of receiving the phone, you may be able to exchange it for a working model. Otherwise, you may consider contacting Geek Squad if it is covered under the phone insurance plan, or the manufacturer.

Answered by NigelBBY 12 years ago

Top 1000 Contributor

Wozard · Answer

I would install a program like Advanced Mobile Care to scan the phone to see if your apps may be causing issues. If that doesn't work contact your carrier.

“What if there are issues with this "new" phone within the first 30 days? This is a new, out-of-the-box phone and it's already freezing up during online use and disconnecting during some app usage.”

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