“My S20+5g. Drops calls, sound is garbled must use speaker phone to be heard at the other end, volume changes throughout the time on the call, no success with Best Buy, Verizon satellite store or the Samsung authorized repair center. It's defective. Help”

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• Hi, Jake. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla

  Answered by Samsung 4 years ago

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• If it's defective then exchange it under warranty.

  Answered by Papa 4 years ago

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