Why do you expect me to pay more for a new phone than a new customer ? I have been a customer for several years. But if I switch to another carrier and then come back i can get a better price.This makes me feel like you only care about new customers. null

Question

Freefaller · Accepted Answer

Not an answer, but I agree 100%!! I have been with sprint since 1998 (over 20 years) and have never switched. But people who hop from carrier to carrier get better deals than I do. Customer loyalty means nothing anymore.

Answered by Freefaller 5 years ago

Buckjohnson · Answer

Dont blame the carrier, blame the industry. None have figured out yet that it's cheaper to take good care of the customers you have than to have to constantly give stuff away to get new ones. Its stupid.

Answered by Buckjohnson 5 years ago

Frustrated · Answer

I feel the same way. 
Customer since 2004.
Never been late on a payment, never switched.
And it appears that I am being penalized for being loyal.
THIS SUCKS!

Rus7777 · Answer

Totally agree. This is wrong!! You don't deserve the customers you have. Shame on you.

LeahRIowa · Answer

I just wanted to jump on the bandwagon here and say I agree. 16 years with Sprint and no keep our current customer specials. Only reason I'm getting another phone is 5G. If I did t need that would keep my old phone.

Answered by LeahRIowa 4 years ago

“Why do you expect me to pay more for a new phone than a new customer ? I have been a customer for several years. But if I switch to another carrier and then come back i can get a better price.This makes me feel like you only care about new customers.”

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