“Any reason the sound cuts off out of nowhere? It's happening quite frequently. The sound bar didn't turn off. The sound just goes mute. I have to turn it off and then back on again to fix it. It's very annoying”

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• Hi Concernedcustomer! Thank you for sharing your concerns with the sound dropping on your soundbar. So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for Soundbars), 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat), text HELP to 62913, LiveChat on Samsung.com, or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Tim

  Answered by Samsung 4 years ago

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• It's happening to my unit also

  Answered by Juicebaby 4 years ago

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