“Subwoofer & speakers cut in and out. I’ve done what everyone else has done. Unplugged subwoofer, reset, changed distance between subwoofer, soundbar and wifi. I tried searching for this model in SmartThings app but can’t be found for firmware update.”
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I had this same issue. What worked for me was moving most of the wireless internet-capable devices to the 2.4ghz wireless channel, freeing up interference on the 5ghz channel. I have not had any issues since doing this myself.
Sorry, there was a problem. Please try again later.Hi Liz! I am sorry to hear about the difficulties you are experiencing with your new soundbar. You can update the Soundbar by connecting the USB drive that contains the update firmware to the USB port on the soundbar. To download the update, visit the support portal on the Samsung website. For additional assistance with this please reach out to Samsung Support at: 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Tim
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