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Hello lefty, Please contact Samsung Customer Service for any troubleshooting or step-by-step assistance. We here and happy to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. ~Samsung Solutions
Sorry, there was a problem. Please try again later.Make sure the wires are what are contacting the clamp on the back of the speakers and not the silicone insulation. Don't push them in too far. The insulation should be outside the clamp.
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