“I have a Samsung hw-503b connected with an HMDI cable to Samsung smart tv un405200a. With the sound bar connected and turned off the sound is louder than with it on.The sound should be higher or at least the same.”

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• It’s the same for us

  Answered by SoniaB 1 year ago

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• Hi Erving, Please contact Samsung Customer Support for step-by-step troubleshooting or warranty assistance. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent by clicking the ‘Support’ link on the Samsung website. ~Samsung Solutions

  Answered by Samsung 2 years ago

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