“Anyone had issues w/ 32GB not turning on? I bought this for my daughter for Christmas, she just charged it yesterday. Today it will not turn on. Have tried 'resetting' it by holding the power button for 20 seconds, & tried power + back buttons. NOTHING.”
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Thank you for reaching out to us. We sincerely apologize for the inconvenience caused to you. We regret to hear about your experience. We would request you to submit a support ticket at https://support-en.wd.com/app/askweb so that we can investigate the issue further and provide you an appropriate resolution.
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