Questions & Answers

Q: QuestionWhat is the warranty on the SanDisk - Clip Sport Plus 16GB MP3 Player?

Asked 5 years ago by Diddit.

• A:Answer Please be informed that the SanDisk® Clip Sport Plus MP3 Player comes with 2-years of SanDisk® warranty.

  Answered 5 years ago by SanDisk Team

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Q: QuestionCan you link your Spotify account to this device?

Asked 5 years ago by 44.

• A:Answer No, the SanDisk® MP3 Players does not support any third party applications. You can transfer files on this MP3 Player only using a computer.

  Answered 5 years ago by SanDisk Team

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Q: Questiondoes it playback in stereo

Asked 5 years ago by mike.

• A:Answer Yes, you can connect the SanDisk® Clip Sport Plus MP3 Player to stereo using an Auxiliary cable or Bluetooth.

  Answered 5 years ago by SanDisk Team

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Q: QuestionCan you download music from Apple Music to Sandisk player through iTunes

Asked 5 years ago by Dmc.

This question was asked about the related product: SanDisk - Clip Sport Plus 16GB* MP3 Player - Blue

• A:Answer Yes, you can transfer files from iTunes to the SanDisk® Clip Sport Plus MP3 player. However, you need to contact Apple customer support in order to know how to transfer songs from iTune to MP3 player.

  Answered 5 years ago by SanDisk Team

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Q: QuestionCan this play music from Amazon Music Unlimited? I already pay for that subscription and want to stream my music on this device. Thank you.

Asked 5 years ago by Anonymous.

• A:Answer If you can download the music from Amazon to your computer you should be able to upload it to the clip sport.

  Answered 5 years ago by NIckBVerified Purchase

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Q: QuestionIs your devices broken when it say refreshing media for days. What is the problem.

Asked 5 years ago by Anonymous.

• A:Answer Hello, please be informed that all of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience and since you had faced issues while using this MP3 Player, we suggest you to contact us directly so that we can investigate further to know more about your issue in order to isolate the possibilities and provide you with an appropriate resolution. SanDisk® stands behind its commitment to quality and warranty on its products. We will also check if your MP3 Player is eligible for a possible replacement. Please contact SanDisk® Support at 1-866-SANDISK and we will assist you towards the best possible resolution.

  Answered 5 years ago by SanDisk Team

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Q: QuestionCan I download the music from an older model Sandisk to this new version?

Asked 5 years ago by BillyRay.

• A:Answer You have to download music from old Sandisk to your PC then load it your new model Sandisk.

  Answered 5 years ago by PeacemakerVerified Purchase

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Q: QuestionCan you copy (download) music from the You Tube website and download the music into the MP3 player?

Asked 5 years ago by Lin1234.

This question was asked about the related product: SanDisk - Clip Sport Plus 16GB* MP3 Player - Blue

• A:Answer Please be informed that you can only transfer music to the SanDisk® MP3 Player using a computer. However, you may download music file from Youtube to your computer first.

  Answered 5 years ago by SanDisk Team

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Q: QuestionI bought my clip sport plus on January 7, 2020 and it just quit working. It will not turn on. The information from SanDisk says two year warranty. How can I look into a return to sandisk?

Asked 5 years ago by Dette.

• A:Answer Please allow me to inform you that all of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience and since you had faced issues while using this MP3 Player, we suggest you to contact us directly so that we can investigate further to know more about your issue in order to isolate the possibilities and provide you with an appropriate resolution. SanDisk® stands behind its commitment to quality and warranty on its products. We will also check if your MP3 Player is eligible for a possible replacement. Please contact SanDisk® Support at 1-866-SANDISK and we will assist you towards the best possible resolution.

  Answered 5 years ago by SanDisk Team

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Q: QuestionCan you set up playlists on the the Sandisk Clip Sport Plus or does it just play songs in the order they were loaded? I will be downloading from Itunes and I would like to keep my genres of music separate like I could on my Ipod.

Asked 5 years ago by jojodog.

• A:Answer Yes, the selections under Music are Artists, Albums, Songs and Playlists, with 3 sample playlists called GoList(1) etc.

  Answered 5 years ago by DocterVerified Purchase

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Q: QuestionDoes this device support .opus audio files?

Asked 5 years ago by Andrea.

This question was asked about the related product: SanDisk - Clip Sport Plus 16GB* MP3 Player - Blue

• A:Answer No, the SanDisk® Clip Sport Plus MP3 Player does not support ".opus" file format. However, you may refer to the below mentioned link to know the supported file formats supported by our MP3 Players: -- https://kb.sandisk.com/app/answers/detail/a_id/14130

  Answered 5 years ago by SanDisk Team

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Q: Questiondo you have a device that will support surround sound

Asked 5 years ago by Angler.

• A:Answer Hi Angler, please be informed that the SanDisk® Clip Sport Plus 16GB MP3 Player does not support surround sound.

  Answered 5 years ago by SanDisk Team

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Q: Questionwill this device support surround sound>

Asked 5 years ago by Angler.

• A:Answer if your using a bluetooth and the equalizer it should give you very good base ans support the surround sound

  Answered 5 years ago by nonickname2020Verified Purchase

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Q: Questioncan you download a exercise app to mp3

Asked 5 years ago by liljbtz.

This question was asked about the related product: SanDisk - Clip Sport Plus 16GB* MP3 Player - Blue

• A:Answer Please be informed that you cannot download any third-party applications on SanDisk® MP3 Players.

  Answered 5 years ago by SanDisk Team

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Q: QuestionHas anyone tried to transfer music off of tidal?

Asked 5 years ago by Britt11.

• A:Answer Hi, please be informed that you cannot transfer music from Tidal as most music streaming services provide license protected files which are not supported by our MP3 Players.

  Answered 5 years ago by SanDisk Team

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Q: Questionthis stopped working can i get his replaced

Asked 5 years ago by nonickname2020.

• A:Answer Hello, please be informed that all of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience and since you had faced issues while using this MP3 Payer, we suggest you to contact us directly so that we can investigate further to know more about your issue in order to isolate the possibilities and provide you with an appropriate resolution. SanDisk® stands behind its commitment to quality and warranty on its products. We will also check if your MP3 Player is eligible for a possible replacement. Please contact SanDisk® Support at 1-866-SANDISK and we will assist you towards the best possible resolution.

  Answered 5 years ago by SanDisk Team

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Q: QuestionDoes this MP3 player have shuffle option?

Asked 5 years ago by Swordfish.

• A:Answer Yes, the SanDisk® Clip Sport Plus MP3 Player provides you an option to shuffle the songs.

  Answered 5 years ago by SanDisk Team

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Q: QuestionI’m trying to find an iPod or some device that can be connected to a car by Bluetooth or cord that I can down load music for a vehicle!

Asked 5 years ago by Julie.

• A:Answer Yes, you can use the SanDisk® Clip Sport Pluse MP3 Player on your car stereo with the help of bluetooth and AUX cable as well.

  Answered 5 years ago by SanDisk Team

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Q: QuestionDo you have one that is waterproof. I fried my SanDisk last weekend

Asked 5 years ago by sparkle.

This question was asked about the related product: SanDisk - Clip Sport Plus 16GB* MP3 Player - Blue

• A:Answer This one is water resistant, but I am quite sure it wouldn't survive being submersed. It does have little covers over the USB port and the headphones jack hole, but I don't think it would totally keep water out. It should be okay if you have it in a pocket or under a coat and it gets a little moist in the rain, but not submerged.

  Answered 5 years ago by KLW414

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