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Hi, we would be happy to help, but it would be best to contact us directly so that we can investigate further and provide you with an appropriate resolution. You can use the Ask form at https://kb-eu.sandisk.com/app/ask/ and there is also a phone number you can call available at https://www.sandisk.com/about/contact/customer-care.
Sorry, there was a problem. Please try again later.You are not doing anything wrong , it will inform to download the software that will open the file or files or choose a different software to open the files or try updating the software you already have.
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