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Hello, we apologize for the inconvenience this has caused you. This matter can be best addressed through our technical support team. Please visit our support site where you can find our customer technical support phone numbers, open a ticket, chat live or check the status of an open ticket https://www.sandisk.com/about/contact/customer-care.
Sorry, there was a problem. Please try again later.Hi sorry having trouble. I usually have to go to my files or drives and find it. Sometimes it will pop up in a box at the bottom of my tool bar near the sound button.
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